Patient Services Representative Associate

Corewell Health • Muskegon, MI

1d • Onsite

About The Position

Assist and educate patients, providers, medical office staff, and health system staff in accessing services, resolving problems, and navigating care. Create an exceptional experience through inbound and outbound calls, online chat, email, and other contacts. Follow established procedures and quality guidelines to support Patient Access Services Center performance indicators and Corewell Health’s corporate values and standards.

Serve as a concierge for patients and visitors, perform clerical and patient registration tasks, and maintain patient records. Support patient access through appointment scheduling, check-in and check-out, registration, and follow-up appointment coordination. Participate in safety initiatives and complete required safety competencies and other assigned duties.

Requirements

• High school diploma or equivalent.

Nice To Haves

• One year of relevant experience in insurance billing, access management, patient financial services, electronic health records, lab service support, or another related field.

Responsibilities

• Greet and communicate with patients and visitors as a concierge.
• Answer practice phone calls and perform clerical tasks, including scheduling patient appointments using decision trees where applicable, ordering supplies, generating patient letters, sorting mail and supply deliveries, and processing registration reports.
• Identify and remind patients of health maintenance gaps.
• Document patient phone calls in the EHR for routing or resolution.
• Register and check in patients; confirm demographic and insurance information; and assist with self-registration and arrival.
• Check out patients by scheduling follow-up appointments or confirming future appointments.
• Maintain patient medical records according to standards, upload Right Fax documents into EPIC, and perform basic EMR/EHR scanning.
• Participate in safety initiatives and risk-mitigation measures, and complete position- and unit-related safety competencies and requirements on time.
• Perform other duties as assigned.

Benefits

• Comprehensive benefits package, with eligibility determined by employment type and status.
• On-demand pay program powered by Payactiv.
• Discounts directory with deals on restaurants, phone plans, spas, and other items.
• Optional identity theft protection, home insurance, and auto insurance.
• Traditional and Roth retirement options with service contribution and matching savings.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED