Patient Services Rep

Dignity Health Medical Group•Rancho Cordova, CA

2d•Onsite

About The Position

Dignity Health Medical Foundation, established in 1993, is a California nonprofit public benefit corporation with care centers throughout California. Dignity Health Medical Foundation is an affiliate of Dignity Health - one of the largest health systems in the nation - with hospitals and care centers in California, Arizona and Nevada. Today, Dignity Health Medical Foundation works hand-in-hand with physicians and providers throughout California to provide comprehensive health care services to the many communities we serve. As Dignity Health Medical Foundation continues to grow and establish new premier care centers, we provide increasing support and investment in the latest technologies, finest physicians and state-of-the-art medical facilities. We strive to create purposeful work settings where staff can provide great care, while advancing in knowledge and experience through challenging work assignments and stimulating relationships. Our staff is well-trained and highly skilled, qualities that are vital to maintaining excellence in care and service.

Requirements

High School Graduate, or High School GED General studies
Minimum of 6 months experience scheduling patient appointments, either in-person or via phone.
Experience with computer systems, including office windows based programs and web based applications.

Nice To Haves

1 year of higher education, some college.

Responsibilities

Manage phone customer service, distribute communications, and handle patient information like demographics, insurance verification, and appointment scheduling.
Process referrals, authorizations, pre-registrations, and other clerical tasks.
Schedule and register patient appointments and/or provide information for other requests (e.g., addresses/directions, phone numbers, hours of operations, other departments, such as billing, etc.).
Process all phone, fax, email, and other communication channel requests with an emphasis on efficiency and accuracy.
Assist new members with introduction to and explanation of available services, processes and availability of providers.
Update patients of the status of their referral or authorizations.
Answer, screen, and process a high volume of incoming calls in a professional manner.
Direct patient access to the practice by scheduling and canceling patient appointments for multiple providers.
Utilize and adhere to a phone script, clinical decision trees and scheduling criteria following department guidelines.
Use independent knowledge within scope of knowledge and training to determine the type of appointment needed and urgency to schedule the patient to the appropriate provider or route the call to the appropriate resource.
Communicate, to patients and internal and external ordering physicians' offices, complex exam preparations instructions including, but not limited to, pre-procedure laboratory test requirements and other necessary preparations instructions.