Patient Services Rep
About The Position
This position has a strong emphasis on customer service to our patients. Must ensure quality patient scheduling, positive telephone etiquette and customer satisfaction in support of the mission of Cooper University Hospital. Serve as the front line contact person for all incoming patients. Greet, register, schedule, collect point of service copays and provide general information to patients and their families using AIDET. Must have the ability to be organized, take independent action and project Cooper’s values to both customer and co-workers. Serves as patient’s non-clinical navigator during discharge coordination.
Requirements
- Excellent organizational, written/verbal communication and teamwork skills
- Demonstrated performance of excellent customer service skills
- Skilled in the use of computers
- Customer service-oriented attitude/behavior
- Pleasant and poised demeanor
- Excellent phone etiquette
Nice To Haves
- Minimum one year of recent registration or billing experience working in a medical facility
- Proficiency in patient registration, scheduling, medical insurance pre-certifications, authorizations and referrals
- Epic experience
- NAHAM Certified Healthcare Access Associate (CHAA) certification
Responsibilities
- Ensure quality patient scheduling
- Maintain positive telephone etiquette
- Achieve customer satisfaction
- Serve as the front line contact person for all incoming patients
- Greet, register, schedule, collect point of service copays
- Provide general information to patients and their families using AIDET
- Be organized, take independent action and project Cooper’s values
- Serve as patient’s non-clinical navigator during discharge coordination
Benefits
- health
- dental
- vision
- life
- disability
- retirement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
