Patient Services Rep - Outpatient Rehab - Marietta, GA (Full-Time)

Wellstar Health System•Marietta, GA

2d•Onsite

About The Position

The Patient Services Rep provides customer service and day-to-day front office operations for an outpatient rehabilitation department. The role is typically the first point of contact for patients and visitors and is responsible for creating a pleasant, compassionate, and empathetic experience. Duties include patient registration and pre-registration, scheduling, clerical support, insurance and benefits verification, authorization screening, payment collection, and maintenance of accurate and confidential patient records. The representative is cross-trained in front desk functions and may be required to travel locally. The position supports patient flow and department operations by coordinating appointments and registration with physician offices, patients, and employers; preparing clinic charts and paperwork; answering and routing calls; assisting with prior authorizations; maintaining office supplies and equipment; preparing reports and statistics; and providing clerical support to management and clinical staff. The role uses EPIC and the OP Rehab EMR system and follows WellStar, PAS, departmental, and HIPAA policies and procedures. The schedule is Monday through Friday, 7:30 a.m. to 4:00 p.m. Required education is a high school diploma or equivalent. Candidates must have a stable employment history, with an average tenure of at least one year in previous jobs. At least two years of related healthcare experience involving front office responsibilities, insurance verification, and authorizations is listed as preferred.

Requirements

High school diploma or equivalent.
Stable work history, reflected by an average tenure of at least one year in previous jobs.
Typing and data-entry competency.
Basic computer skills and familiarity with routine office equipment and Microsoft Office.
Ability to work with minimal direction after training.
Demonstrated professionalism, effective communication, and active listening skills.

Nice To Haves

At least two years of related experience in a healthcare setting, with exposure to front office responsibilities, insurance verification, and insurance authorizations.
Knowledge of insurance terminology, pre-certification and authorization processes, medical terminology, and ICD-10.
Experience with EPIC and the OP Rehab EMR system.

Responsibilities

Provide compassionate and professional customer service to patients, visitors, physicians, coworkers, and the public.
Perform front office operations, including pre-registration, registration, scheduling, answering phones, preparing paperwork, and providing clerical support.
Interview patients or representatives to obtain, verify, and enter accurate demographic, financial, and insurance information.
Screen applicable patients for pre-certification requirements and service eligibility; assist with insurance verification, benefit review, authorizations, and registration troubleshooting.
Obtain required patient signatures, consents, and attestations; document account details and non-routine billing circumstances.
Collect co-payments and other estimated patient liabilities, issue receipts, balance daily collection logs, and follow cash-handling and closing procedures.
Refer self-pay patients to financial counselors and explain applicable prompt-payment discount policies.
Read physician orders to confirm requested services and order validity; obtain medical record numbers for new patients and arrange patient escorts as needed.
Maintain confidentiality of patient information and comply with HIPAA and WellStar policies.
Prepare clinic charts and maintain efficient, accurate patient and information flow; organize work and complete tasks within designated time frames.
Maintain accurate records and data entry in EPIC, the OP Rehab EMR system, spreadsheets, and other required systems.
Use EPIC work queues and reports, address denials in a timely manner, and collaborate with other departments as needed.
Maintain office equipment, phone and intercom systems, supplies, and inventory; use Lawson or another designated method for ordering.
Send medical information to referring physicians and provide requested information to medical record companies according to departmental processes.
Track financial and clinical statistics; prepare and submit required reports to administration.
Provide secretarial support to managers and clinical staff, maintain educational records, record meeting minutes, and create charts, forms, reports, and other documents.
Keep management informed and request assistance when needed.
Travel locally when required.