Patient Services Rep (73161)

Orthopedic Associates of Lancaster•West Lampeter Township, PA

19d•Onsite

About The Position

With a customer service focus, the Patient Services Representative will greet, check-in patients, oversee all patient demographic, insurance card scanning, have required paperwork filled out/signed, collection of necessary account balances and procedure visits. Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions: Greet patients and visitors in a prompt, courteous and helpful manner Generating patient care forms and monitoring them for completeness and legibility. Forwarding forms to correct departments / support staff Prepare and distribute appropriate paperwork to the patient for signature and completion Contact billing for inquiries from the patient Monitoring patient wait times. Alerting appropriate staff when wait times are excessive Maintain patient waiting area. Maintain coffee levels, magazines, and cleanliness of waiting area Stocking stations when required Verify demographic and insurance information and update as necessary in EMR Verify patient paperwork for completion and scan documents, insurance card(s) and photo identification into EMR Verify current information for upcoming appointments. Complete daily reminder calls for patient appointments Scanning of patient medical documents for Intake, as directed or required Complete and verify meaningful use fields are completed for compliance Collect appropriate copays and Medical Records fees Obtain HIPPA release documentation, verification of identity for Medical Records Update insurance if missing or inaccurate from EMR system and report to billing. Scheduling follow-up appointments and tests, helping patients secure referrals when necessary Coordinating the delivery of internal services such as patient x-ray disks, forms, test results, etc. Analyzing physician orders and charge slips to determine patient financial and insurance carrier mandated responsibilities Keeping records of money collected. Balancing receipts at the end of shift Other duties as assigned.

Requirements

High school diploma or GED is required.
Minimum one year of customer service is required

Nice To Haves

Medical background preferred
Associate’s and/or a Bachelor’s Degree is preferred.
Strong computer skills
Excellent communication skills

Responsibilities

Greet patients and visitors in a prompt, courteous and helpful manner
Generating patient care forms and monitoring them for completeness and legibility.
Forwarding forms to correct departments / support staff
Prepare and distribute appropriate paperwork to the patient for signature and completion
Contact billing for inquiries from the patient
Monitoring patient wait times. Alerting appropriate staff when wait times are excessive
Maintain patient waiting area. Maintain coffee levels, magazines, and cleanliness of waiting area
Stocking stations when required
Verify demographic and insurance information and update as necessary in EMR
Verify patient paperwork for completion and scan documents, insurance card(s) and photo identification into EMR
Verify current information for upcoming appointments.
Complete daily reminder calls for patient appointments
Scanning of patient medical documents for Intake, as directed or required
Complete and verify meaningful use fields are completed for compliance
Collect appropriate copays and Medical Records fees
Obtain HIPPA release documentation, verification of identity for Medical Records
Update insurance if missing or inaccurate from EMR system and report to billing.
Scheduling follow-up appointments and tests, helping patients secure referrals when necessary
Coordinating the delivery of internal services such as patient x-ray disks, forms, test results, etc.
Analyzing physician orders and charge slips to determine patient financial and insurance carrier mandated responsibilities
Keeping records of money collected.
Balancing receipts at the end of shift
Other duties as assigned.