Patient Services Rep - Family Medicine Part-time Days

Northwestern Memorial Healthcare•Wheaton, IL

11d•$19 - $25

About The Position

The Patient Services Representative performs customer service and business office functions in a medical practice office. The role provides a high level of service to patients and company representatives in person and by phone, while supporting patient safety, confidentiality, and the organization’s policies and standards. The position is part-time, scheduled for 28 hours per week (0.7 FTE), on the day shift.

Requirements

High school diploma or GED equivalent.
Zero to two years of experience in a customer service position.

Nice To Haves

Bachelor's degree.
One to three years of prior physician office experience.
Working knowledge of medical terminology.

Responsibilities

Greet patients and obtain required information for registration, including verifying insurance and collecting co-pays and outstanding balances.
Obtain and update patient demographic and company information.
Answer phones, schedule appointments, and direct and document patient calls as appropriate.
Coordinate scheduling of outside testing and provide backup appointment scheduling.
Serve as a liaison between patients and the practice.
Perform daily work in a manner that supports patient safety and confidentiality.
Complete daily reconciliation reports to ensure charges have been entered correctly.
Pull and prepare charts for the next day's appointments and file completed charts daily.
File test and procedure results in patients' medical records after physician sign-off.
Liaise with company representatives or potential employees to ensure appropriate services are provided.
Review Epic charts before appointments to ensure consents are within the past 12 months and insurance cards are current.
Respond to medical record requests from patients, insurance companies, physician offices, subpoenas, and legal requests according to protocol.