Patient Services Rep

Cooper University Hospital•Moorestown, NJ

12d•$18 - $29

About The Position

The Patient Service Representative supports the administrative and scheduling needs of Cooper Norcross Health’s Innovative Delivery Programs, including Population Health at Home, Remote Patient Monitoring, Complex and Transitional Care, and other population health programs and initiatives. The representative serves as a resource to the department, patients, families, and health care team members within the scope of the role. Responsibilities include handling calls and messages, monitoring front desk pools, documenting events in patients’ digital health records, coordinating appointments, and supporting enrollment and device delivery for the digital Remote Patient Monitoring program. The role also involves processing records and mail, preparing patient charts, assisting with MyChart activation, and maintaining patient privacy and confidentiality.

Requirements

High school diploma or equivalent required.
Excellent organizational, written and verbal communication, and teamwork skills.
Demonstrated excellent customer service skills.
Customer-service-oriented attitude and behavior, pleasant and poised demeanor, and excellent phone etiquette.
Excellent verbal and written communication skills.
Skill in using computers.

Nice To Haves

At least one year of recent registration or billing experience in a medical facility preferred.
Proficiency in patient registration, scheduling, medical insurance pre-certifications, authorizations, and referrals preferred.
Epic experience preferred.
NAHAM Certified Healthcare Access Associate (CHAA) certification preferred.

Responsibilities

Answer and field phone calls and voicemail messages, monitor assigned front desk pools, document events in patients’ digital health records, and escalate issues as appropriate.
Fax and scan protected health information into patient digital health records and sort mail.
Schedule and confirm patient appointments and perform check-in and check-out.
Prepare patient charts and information before scheduled appointments.
Facilitate activation of patients’ MyChart accounts when not active.
Support patient screening for digital Remote Patient Monitoring program eligibility, including social and digital capabilities, and facilitate enrollment.
Order and ship digital remote monitoring devices and confirm patient receipt.
Anticipate and resolve problems or issues within the scope of responsibility.
Review the digital Remote Patient Monitoring patient agreement and ensure it is signed.
Collaborate with patients, caregivers, providers, and other health care team members.
Maintain patient privacy and confidentiality.
Attend in-services to further develop in the position and department.
Perform related duties and special projects as assigned or required.