Patient Services Rep / Sapulpa

Hillcrest Healthcare System•Sapulpa, OK

1d•Onsite

About The Position

This is a multi-faceted position consisting of customer service, insurance verification, registration, payment collection and data entry and referrals. Responsible for ensuring patient flow, medical record availability and completeness, scheduling physician/provider appointments and maintenance of physician appointment schedules. Receives and greets patients and visitors, ascertaining their needs and assisting them in a timely and courteous manner. Answers telephone promptly in a customer friendly manner. Collects and verifies accurate patient information and enters into registration system. Receives payment for services and correctly completes charge slips for data entry. Committed to being a team player by performing all duties as required or assigned to provide quality patient care. The individual will also have responsibility to uphold the policies and procedures of Hillcrest Healthcare System.

Requirements

High School Diploma or GED
Basic computer knowledge
Basic understanding of insurance, referrals and medical record

Nice To Haves

Previous customer service experience
Previous medical office experience

Responsibilities

Ensuring patient flow, medical record availability and completeness
Scheduling physician/provider appointments and maintenance of physician appointment schedules
Receiving and greeting patients and visitors, ascertaining their needs and assisting them in a timely and courteous manner
Answering telephone promptly in a customer friendly manner
Collecting and verifying accurate patient information and entering into registration system
Receiving payment for services and correctly completing charge slips for data entry
Performing all duties as required or assigned to provide quality patient care
Upholding the policies and procedures of Hillcrest Healthcare System