Patient Services Rep - Registration (Onsite: Kailua-Kona, HI)

CorroHealth•HI-Client Site, HI

1d•Onsite

About The Position

This position serves as Patient Services Representative in the Business Office service center providing a variety of financial and clerical support functions to ensure the optimal operation of the department to include Access Registration, Scheduling, posting financial transactions; debits, credits, process refunds, etc. as needed, working specific work queues, and any other assigned functions related to Revenue Cycle operations. The Registration Representative serves as the first point of contact for patients, ensuring a positive experience through accurate registration, scheduling, insurance verification, and collection of patient payments. This role supports efficient hospital or clinic operations while maintaining patient confidentiality and excellent customer service.

Requirements

High school diploma or GED required.
Strong communication, organizational, and computer skills.

Nice To Haves

Customer service or administrative experience preferred.
Healthcare registration or medical office experience preferred.
Familiarity with EHR systems and insurance verification processes is a plus.

Responsibilities

Greet and register patients, updating demographic and insurance information.
Verify insurance eligibility and obtain necessary authorizations.
Schedule, confirm, and modify appointments.
Collect copayments and patient balances.
Maintain accurate patient records within the electronic health record (EHR) system.
Answer phones, respond to patient inquiries, and direct requests appropriately.
Ensure compliance with HIPAA and clinic policies.