Patient Services Rep - Lead Registrar (ONSITE: Kailua-Kona, HI)

CorroHealth•HI-Client Site, HI

1d•Onsite

About The Position

Our purpose is to help clients exceed their financial health goals. Across the reimbursement cycle, our scalable solutions and clinical expertise help solve programmatic needs. Enabling our teams with leading technology allows analytics to guide our solutions and keeps us accountable achieving goals. We build long-term careers by investing in YOU. We seek to create an environment that cultivates your professional development and personal growth, as we believe your success is our success. The Lead Emergency Department (ED) Registrar serves as a key leader within the Patient Access team, providing daily oversight and support to Emergency Department registration staff in a fast-paced, high-volume environment. This role ensures accurate and timely patient registration, insurance verification, patient identification, and collection activities while promoting exceptional customer service and compliance with regulatory requirements. The Lead ED Registrar serves as a subject matter expert, assists with staff training and development, resolves escalated issues, and supports departmental goals related to patient flow, registration accuracy, and revenue cycle performance.

Requirements

High school diploma or GED required
Minimum of 3 years of healthcare registration, patient access, or Emergency Department registration experience required
Extensive knowledge of Emergency Department registration processes, insurance verification, government and commercial payers, and patient access best practices.
Strong understanding of EMTALA requirements and regulatory compliance standards.
Excellent communication, customer service, conflict-resolution, and interpersonal skills.
Ability to thrive in a fast-paced, high-stress environment while maintaining professionalism and accuracy.
Strong organizational skills with the ability to prioritize multiple responsibilities simultaneously.
Proficiency in EHR systems, patient access software, and Microsoft Office applications.

Nice To Haves

Associate degree preferred
Previous lead, trainer, mentor, or supervisory experience preferred

Responsibilities

Provide day-to-day leadership, guidance, and support for Emergency Department registration staff.
Monitor workflow and staffing coverage to ensure efficient patient registration and throughput within the Emergency Department.
Serve as a resource for team members by answering questions, resolving registration issues, and providing education on policies and procedures.
Perform patient registrations, obtaining accurate demographic, insurance, and guarantor information while maintaining sensitivity to emergency situations.
Verify insurance eligibility, secure required authorizations when applicable, and address complex insurance-related issues.
Collect copayments, deductibles, and patient balances in accordance with organizational policies and EMTALA regulations.
Assist with registration quality audits and monitor staff performance to ensure accuracy, productivity, and compliance standards are met.
Train, onboard, and mentor new ED registration staff and provide ongoing coaching to support professional development.
Address and resolve escalated patient, family, and staff concerns in a professional and timely manner.
Collaborate with clinical staff, case management, financial counseling, and leadership to support patient access and revenue cycle objectives.
Ensure accurate documentation and maintenance of patient records within the electronic health record (EHR) system.
Support process improvement initiatives aimed at enhancing patient experience, registration accuracy, and operational efficiency.
Maintain compliance with HIPAA, EMTALA, Joint Commission standards, and organizational policies.
Assist management with reporting, scheduling coordination, productivity tracking, and special projects as assigned.