Patient Services Rep-Lead (Developmental Dentistry Clinic in Laredo, TX)

UT Health San Antonio•San Antonio, TX

4d•Onsite

About The Position

Under minimal supervision, provides customer service to patients by scheduling appointments, performing check-in and check-out procedures, verifying insurance benefits, obtaining authorizations, and providing telephone triage. Responsible for coordinating staff and activities related to the general office support within a clinical practice to ensure efficient workflow and patient satisfaction. Provides guidance to staff and/or provides relief on a regular basis. Assists in identifying and resolving operational problems and trains new staff members as needed. Lead or mentors lower level team members.

Requirements

Minimal supervision required.
Experience in customer service.
Experience in scheduling appointments.
Experience in performing check-in and check-out procedures.
Experience in verifying insurance benefits.
Experience in obtaining authorizations.
Experience in telephone triage.
Experience in coordinating staff and activities.
Experience in identifying and resolving operational problems.
Experience in training new staff members.
Experience in leading or mentoring team members.

Responsibilities

Provides customer service to patients by scheduling appointments, performing check-in and check-out procedures, verifying insurance benefits, obtaining authorizations, and providing telephone triage.
Coordinates staff and activities related to the general office support within a clinical practice to ensure efficient workflow and patient satisfaction.
Provides guidance to staff and/or provides relief on a regular basis.
Assists in identifying and resolving operational problems.
Trains new staff members as needed.
Leads or mentors lower level team members.

Benefits

Medical - UT SELECT Medical insurance offered free for employees and administered by Blue Cross and Blue Shield of Texas.
Family members can be added to the plan through payroll deduction.
Employees and their dependents can receive discounted copays and coinsurance when using UT Health Physicians.
Employees receive $50,000 of group term life insurance and $50,000 of basic accidental death and dismemberment insurance for free, with options to purchase additional employee and dependent coverage for both at group rates.
Dental - Three dental insurance plan options are available for employees and their families through Delta Dental Insurance Company, two PPOs and one dental HMO plan.
Vision - Fully insured Vision Care benefits are offered by Superior Vision Services. Two vision plan options that offer either standard or enhanced vision benefits.
Disability - Employees can enroll in the Disability Insurance which provides income if a non-work related illness or injury prevents you from working.
FSAs - Employees can enroll in flexible spending accounts (FSAs) to set aside money from earnings before taxes for qualifying dependent day care expenses or out-of-pocket health care expenses.
Retirement - Employees are eligible for either the Teacher Retirement System (TRS) or the Optional Retirement Plan (ORP).
TRS is a defined benefit retirement plan which UT Health matches employee contributions.
ORP is for eligible faculty staff employees.
Voluntary retirement programs are also available to invest before- or after-tax dollars with the choice of five quality retirement plan providers.
Time Off - A generous leave program offers multiple paid leave options: Front-loaded Paid Time Off: 128 to 208 hours (16 to 26 days) of Paid Time Off based on years of service, given at the start of each fiscal year. PTO may be prorated in year one based on date of hire.
Extended Illness Bank: 8 hours (1 day) accrued per month which can be used for illness or injury after one day of Paid Time Off is taken.
Paid Family Leave: Up to 240 hours (6 weeks) to care for a spouse, child, or parent after 6 months of consecutive employment.
Holidays: 12 set paid holidays each year.
Discounts - Employees enjoy a range of discounts on services, tickets, and gym membership.