Patient Services Rep-Lead (Developmental Dentistry Clinic in Laredo, TX)

UT Health San Antonio • San Antonio, TX

3d • Onsite

About The Position

Under minimal supervision, provides customer service to patients by scheduling appointments, performing check-in and check-out procedures, verifying insurance benefits, obtaining authorizations, and providing telephone triage. Responsible for coordinating staff and activities related to the general office support within a clinical practice to ensure efficient workflow and patient satisfaction. Provides guidance to staff and/or provides relief on a regular basis. Assists in identifying and resolving operational problems and trains new staff members as needed. Lead or mentors lower level team members. Schedule is open to Monday thru Friday from 7:30am-4:30pm or from 8:00am-5:00pm.

Requirements

• Detail oriented with the ability to organize and coordinate work within schedule constraints and handle emergent requirements in a timely manner.
• Able to monitor important and complex projects concurrently.
• Knowledge of Microsoft Word, Excel, PowerPoint, and Lotus Notes/other email software.
• Effectively communicate verbally and in writing, to include writing and preparing memorandums, letters, and other official correspondence.
• High school diploma or GED is required.
• This position may require the ability to maintain the security and integrity of UT San Antonio and its infrastructure per Texas EO-GA-48.

Responsibilities

• Coordinates and facilitates communication between faculty and insurance plans, specialists, managed care operations, staff and patients regarding authorization for service and other insurance inquiries.
• Schedules appointments, greets patients, and performs registration and check-in/out functions; verifies insurance benefits; assists with coordination of patient exams, tests, and procedures.
• Maintains various charts, records and databases of patient information; prepares correspondence, billing, and reports.
• Provides authorizations, referrals, and general clerical support in a patient care environment.
• Trains and provides guidance to staff and provides relief on a regular basis.
• Performs all other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED