Patient Services Rep Associate Walk In Clinic

Corewell Health • Niles, MI

18h • Onsite

About The Position

As a Patient Services Representative with Corewell Health, you will work as part of a team to provide registration, concierge, and clerical services and help deliver quality healthcare service to patients. The role is based at the Southwestern Medical Clinic in Niles, in the Walk In Clinic Niles - Watervliet Professional Services department. The schedule is 40 hours per week, Monday through Friday, with variable weekends. Hours of work are between 8 a.m. and 8 p.m.

Requirements

• High school diploma or equivalent.
• One year of relevant experience in insurance billing, access management, patient financial services, electronic health records, lab service support, or other related experience (preferred).

Nice To Haves

• Vocational/technical one-year certificate from a college or technical school, depending on Corewell Health entity and department.
• One year of relevant experience in insurance billing, access management, patient financial services, electronic health records, lab service support, or other related experience.

Responsibilities

• Greet and communicate with patients and visitors, serving as a concierge.
• Perform clerical functions, including answering practice phone calls, scheduling appointments using a decision tree when applicable, ordering supplies, generating patient letters, sorting and processing mail and supply deliveries, and processing registration reports.
• Identify and remind patients about health maintenance gaps.
• Document patient phone calls in the EHR for call routing and resolution.
• Register and check in patients by confirming demographic and insurance information and assisting with self-registration and arrival.
• Check out patients by scheduling follow-up appointments or confirming future appointments.
• Maintain patient medical records according to standards, upload Right Fax documents into EPIC, and perform basic EMR/EHR scanning.
• Participate in safety initiatives and risk-mitigation measures where appropriate, and complete position- and unit-related safety competencies and requirements on time.

Benefits

• Comprehensive benefits package supporting financial, health, and work/life balance goals.
• On-demand pay program powered by Payactiv.
• Discounts directory, including deals on restaurants, phone plans, spas, and more.
• Optional identity theft protection, home and auto insurance.
• Traditional and Roth retirement options with service contribution and matching savings.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED