Patient Services & Marketing Assistant - Full-Time (Day Shift)

Ascent Emergency Medical Center LLC•Houston, TX

39d•Hybrid

About The Position

Ascent Emergency Medical Center is seeking a Full-Time Patient Services & Marketing Assistant to join their growing team. This is a 40-hour-per-week hybrid position that combines Patient Services Representative (PSR) shifts with marketing and client relations responsibilities. The facility is a freestanding Emergency Department with state-of-the-art equipment and low patient volume.

Requirements

Bilingual in English and Spanish – REQUIRED
Minimum 1 year of front desk experience
Previous experience verifying patient insurance information
High school diploma or GED
Basic proficiency with Microsoft Office and billing/registration software
Strong typing and data-entry skills
Knowledge of various types of health insurance
Excellent verbal and written communication skills
Professional, outgoing, and comfortable interacting with patients, clients, and community partners
Ability to work independently and manage both administrative and marketing responsibilities
Ability to lift at least 50 lbs.
CPR certification required (provided by the facility)

Nice To Haves

Customer service, client relations, or marketing experience preferred
Experience working in a medical or healthcare setting preferred

Responsibilities

Greet patients in a friendly and professional manner.
Accurately obtain and enter patient demographic, insurance, and financial information into registration software.
Verify patient insurance information and collect copayments or other required payments.
Answer incoming calls and direct them appropriately.
Maintain cash till, financial records, and daily logs.
Assist with medical records, filing, mail, faxing, copying, and scanning.
Maintain patient confidentiality and adhere to HIPAA requirements.
Provide professional and courteous service to patients, visitors, and staff.
Support ongoing client and community relationships.
Visit physician offices and other referral sources.
Assist with outreach and marketing initiatives.
Coordinate and host lunches, events, and other relationship-building activities.
Represent Ascent EMC professionally at marketing and community events.
Maintain flexibility for occasional evening events or activities.