Patient Services Manager 1

Sodexo Careers • Nashua, NH

1d • Onsite

About The Position

Sodexo is seeking a Patient Services Manager 2 for St. Joseph’s Hospital in Nashua, NH, a community-focused healthcare facility committed to exceptional patient care and service excellence. In this role, you will lead the daily operations of the Patient Dining Program, ensuring high-quality food service delivery, regulatory compliance, and an outstanding patient experience. You will work closely with clinical teams, frontline staff, and leadership to drive operational performance, patient satisfaction, and team engagement.

Requirements

• Strong background in healthcare food service or patient dining operations
• Proven leadership and team development skills, with the ability to coach, mentor, and engage frontline staff
• Experience managing multiple priorities in a fast-paced healthcare environment
• Knowledge of food safety standards, HACCP, and regulatory compliance
• Excellent communication and customer service skills, with a patient-first mindset
• Experience with data analysis and performance metrics to drive operational improvements
• Ability to collaborate effectively with clinical teams and key stakeholders
• Associate's Degree or equivalent experience

Responsibilities

• Daily operational oversight of Breakfast, Lunch, and/or Dinner service
• Monitoring food quality, temperature, and presentation
• Managing Host/Hostess and Call Center team performance
• Executing audits, test trays, and patient service rounds
• Reviewing patient satisfaction scores and service trends
• Leading training, onboarding, and employee development programs
• Ensuring compliance with safety, sanitation, and audit standards
• Participating in weekly, monthly, and annual operational meetings

Benefits

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree