Patient Services Manager 1

Sodexo • Tulsa, OK

1d • $50,660 - $65,560 • Onsite

About The Position

Sodexo is seeking a Patient Services Manager 1 at Hillcrest Hospital South located in Tulsa, OK. In this role, you will oversee patient dining services, ensure accurate and timely meal delivery, and provide excellent customer service while following clinical nutrition standards. The ideal candidate will have strong customer service experience in a healthcare setting.

Requirements

• excellent leadership and communication skills with the ability to maintain the highest of standards and implement company policies
• passion for our patients and customers to ensure our Sodexo CARES (Compassion, Accountability, Respect, Enthusiasm and Service) behaviors are followed daily
• knowledge of nutrition and specialized diets
• experience with oversight of diet offices
• strong management skills, preferably in healthcare
• Associate's Degree or equivalent experience

Nice To Haves

• strong customer service experience in a healthcare setting

Responsibilities

• evaluate and develop service levels for the overall Patient Services Program targeted to exceed patient and customer satisfaction
• oversee Sodexo’s Patient Dining Program and daily meal rounding inclusive of service recovery
• collaborate with clinical, food service and interdisciplinary teams to enhance the patient experience
• perform tray assessments to ensure food quality and presentation and tray accuracy
• exceed Sodexo standards for Gold Checks and achieve successful regulatory inspections and audits
• perform management functions that include direct supervision of hourly associates including employee development

Benefits

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree