RN Patient Services Manager II - Cardiovascular Recovery Unit (CVRU)
About The Position
The Patient Services Manager II is an RN who provides day-to-day clinical and operational leadership for the UNC Rex Heart & Vascular Cardiovascular Recovery Unit (CVRU). The manager partners with physicians, advanced practice providers, nursing leadership, and other interdisciplinary team members to support safe, efficient, patient-centered care and sustain recruitment, hiring, education, and retention of the clinical team. The CVRU has 10 bays dedicated to pre- and post-procedure care for heart and vascular patients undergoing anesthesia. Nurses collaborate with anesthesiologists to line patients before surgery and recover complex cardiovascular cases using critical care skills. The unit cares for patients undergoing cardiac and vascular surgery, structural heart procedures, and electrophysiology cases. Its nursing work includes preoperative preparation such as arterial lines and blocks, post-anesthesia recovery, arrhythmia care, arterial and venous sheath pulls, and hemodynamic monitoring. The unit brings together anesthesiology, cardiovascular surgeons, and other providers to address complex clinical issues. The role assists a higher-level nurse manager with ensuring appropriate patient and family care, staffing, staff supervision and development, quality improvement, and education. It also includes effective management of human, financial, supply, and equipment resources and compliance with applicable regulatory standards.
Requirements
- Bachelor's degree in Nursing (BSN) from a state-accredited school of professional nursing.
- Licensed to practice as a Registered Nurse in North Carolina.
- BLS certification.
- Two years of professional nursing experience in a tertiary care setting.
- One year of experience in the assigned area.
Responsibilities
- Ensure appropriate care and services are available to patients and families, and facilitate interdisciplinary collaboration in care planning.
- Ensure appropriate clinical staffing and skill mix for patient care.
- Supervise a team that may include nursing staff, health unit coordinators, nursing assistants, and utility aides.
- Manage human resources and support staff recruitment and retention; apply organizational policies and procedures in hiring, promoting, transferring, and terminating staff.
- Provide annual performance feedback and opportunities for staff to set professional goals; incorporate evidence-based retention practices into unit planning.
- Use clinical and financial information to establish and meet budgetary goals; implement strategies to increase revenue and manage personnel, supply, and equipment resources cost-effectively.
- Evaluate the effects of strategic fiscal changes on quality outcomes.
- Ensure nursing practice meets or exceeds internal and external regulatory standards, including organizational policies and applicable state, Joint Commission, Board of Nursing, and other accrediting-body standards.
- Integrate current scientific evidence into standards of practice.
- Lead and participate in quality improvement initiatives addressing patient safety or quality-of-care deficits.
- Create an educational environment that supports student learning, staff continuing education, and new staff orientation.
- Ensure annual staff competency evaluations confirm staff have the knowledge and skills needed to care for the specified patient population.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
