Field Recovery Unit Manager

State of Illinois•Springfield, MO

2d•Hybrid

About The Position

The Office of Fiscal Services is seeking a well-organized, energetic, and detail-oriented manager for the Bureau of Collections. The Field Recovery Unit Manager supervises staff developing and implementing systems and procedures for processing overpayment and support referrals to determine, establish, and collect amounts due to the Department. The position is based at the Springfield headquarters, with required in-person reporting as needed according to operational needs; a hybrid schedule may be available.

Requirements

Knowledge, skill, and mental development equivalent to completion of four years of college, preferably with coursework in business or public administration.
At least three years of progressively responsible collections experience in a public or business organization.

Nice To Haves

Three years of professional financial experience collecting overpayments for grants and public assistance programs, such as SNAP.
Three years of professional experience developing and managing a supportive financial program and recommending and implementing procedures and programs related to financial reporting for a public or private organization.
Three years of professional experience using automated accounting systems and financial spreadsheets for a public or private organization.
Three years of professional experience working with federal and state financial regulations.
Three years of professional experience researching rules and requirements related to specific grants and collection activities.
Three years of professional supervisory experience assigning work, guiding subordinates, recommending counseling or discipline under collective bargaining agreements, training staff, approving time off, and preparing and signing performance evaluations.

Responsibilities

Serves as Field Recovery Unit Manager and full-line supervisor.
Develops, plans, determines, and evaluates procedures for the Assistance Recovery Unit and Treasury Offset Unit projects.
Supervises staff in planning, organizing, and evaluating the State’s participation in the Treasury Offset Unit and Federal Salary Offset Program, including reviewing, interpreting, and evaluating federal program changes.
Develops and maintains computer programs and databases to create forms and confidential records pertaining to computer usage by Bureau staff.
Develops and maintains cooperative working relationships with Section staff, other Bureaus, local offices, State Attorneys’ and Attorney General’s Offices, collection agencies, the Comptroller’s Office, and others involved in the collection process.
Develops and implements specialized training programs for new and current staff.
Performs other duties as required or assigned that are reasonably within the scope of the listed duties.

Benefits

Pension program
Group health insurance
Life insurance
Dental insurance
Vision insurance
Paid personal business days
Paid sick days
Paid vacation time
Paid holidays
Flexible work schedules when available and dependent on position
12 weeks of paid parental leave
Deferred compensation supplemental retirement plan
Optional pre-tax medical care assistance and dependent care assistance programs
Federal Public Service Loan Forgiveness Program eligibility
GI Bill training and apprenticeship benefits eligibility for qualifying veterans
5% salary differential for bilingual positions
Commuter savings program in Chicago