PATIENT SERVICES MANAGER, FOOD AND NUTRITION - TRAVELING ROLE

Compass Group•Allen Park, MI

11d•$74,000 - $78,000•Remote

About The Position

TouchPoint, Support Services, provides customer focused support services. As specialists, we perform services including healthcare housekeeping, management in laundry processing, patient transportation, and food service. TouchPoint is a compilation of the most committed and talented individuals working in the industry today. Our dedication to quality, exceptional customer service, and unequivocal results allow us to provide the best outcomes to our clients. As a Patient Service Manager, Integrations Group, you’re the go-to expert for launching, leveling up, and stabilizing patient food service operations across the country. You lead the onboarding of patient service teams onto TouchPoint’s standardized patient services platform bringing consistency, clarity, and confidence to every transition. You’ll work hands-on with teams during operational changes, system implementations, and performance optimization, ensuring patient service programs and concepts, standards, policies and financial controls don’t just roll out, but stick. Once operations are running smoothly and results are strong, you partner with field teams to support on-site execution, ensuring a seamless transition and shared accountability—mission accomplished. This is a national, field-based role, not a permanent unit assignment. It’s built for seasoned patient service operators who love variety, thrive in fast-paced environments, and know how to teach, implement, and elevate performance across multiple locations. Bottom line: You bring structure, clarity, and momentum—then hand off a stronger operation than you found.

Requirements

B.S. Degree in Nutrition or Hospitality Management or equivalent preferred
Minimum of 7 years of patient service leadership experience; healthcare preferred
Strong knowledge of patient delivery systems, financial controls, and PS analytics
Experience onboarding teams to standardized systems or operating models
Highly organized, self-directed, and comfortable working independently
Dietary Manager Certification required if associate doesn’t have an associate degree or higher in nutrition or dietetics
Ability to travel nationally on a full-time basis

Nice To Haves

You’re “an expert” in patient services
You’re confident walking into a new operation and making it better
You can train, influence, and stabilize teams quickly
You know how to partner with Operations, Finance, and Technology to get results
Build trust and influence outcomes through relationships, insight, and action—not hierarchy
Work comfortably across teams, functions, and leadership levels to bring people together and get things done
Communicate clearly, confidently, and with purpose—whether you’re writing, presenting, or leading a conversation
Drive meaningful dialogue and collaboration that strengthens programs, processes, and the overall team experience
Handle employee, client, and company information with care, discretion, and integrity—trust matters here
Make sense of complex information in fast-moving environments, turning data into insights and clear, actionable recommendations
Break down complex ideas and communicate them in a way that’s clear, concise, and easy to understand—whether speaking or writing
Bring strong technical skills to the table, with intermediate to advanced proficiency in Microsoft Office and OMS
Ability to solve practical problems and deal with a variety of concrete variables in situations where limited standardization exists

Responsibilities

Lead the onboarding of retail teams onto TouchPoint’s standardized patient service operating platform, setting teams up for long-term success from day one
Implement and reinforce patient services playbook details, tray line standards and policies increasing patient satisfaction scores and that drive consistency and results
Partner with Technology to support MyDining implementations, current system enhancements, and user adoption. Patient rounding with a purpose is a daily task
Complies with federal, state and local health and sanitation regulations and department sanitation procedures while maintaining a clean, sanitary population and contract
Complies with regulatory agencies, including federal, state, and Joint Commission as evidenced by successful completion of surveys with no deficiencies
Ensure financial controls, inventory management, and reporting processes are executed accurately and consistently
Train unit leaders on patient service execution, labor management, and performance tracking best practices
Oversees the evaluation of and discipline of patient food services employees, as applicable and according to departmental policy
Complies with dietary restrictions on special or modified diets to ensure optimal food preferences are met within guidelines of diet order limitations
Completes all required documentation, reports and logs in a timely, professional and thorough manner
Identify performance gaps and implement corrective actions to improve patient services scores and staffing and overall patient service performance
Stabilize operations during transitions and confidently transition ownership back to regional leadership teams while Follows facility and department infection control P&P
Complies with production, safety handling and quality food standards related to patient food services
Follows facility and department safety policies and procedures to include occurrence reporting
Participates and attends all departmental meetings, staff development, and professional programs, as appropriate
Adheres to Emergency Preparedness Program. Participates in disaster drills as appropriate
Understanding Patient Satisfaction monitoring (ie, Press Ganey, PRC, Qualtrics, etc)
Follows the facility’s protocols for Hazardous Materials and Waste Program.
Adheres to facility confidentiality, HIPAA and patient rights policies
Performs other tasks that may be assigned