R2614509 Patient Services Liaison

Cencora•Ukiah, CA

20d•$76,200 - $119,460•Onsite

About The Position

The Patient Services Liaison is the primary point of contact for ambulatory pharmacy access and affordability services. The role provides guidance and support to patients, clinic staff, providers, and other stakeholders to help patients obtain timely access to medication therapy. It provides subject matter expertise in retail pharmacy and infusion therapy access and affordability, and consults with clinic staff and physicians to direct patients to the appropriate pharmacy according to the health system’s established process. The liaison builds and maintains relationships with the client and is accountable for service delivery. Working independently and with other team members, the role facilitates benefits verification and prior authorizations, supports patient assistance, coordinates prescription fulfillment and delivery, and helps execute established marketing and business development plans to increase use of internal health system pharmacy services. The position works in assigned clinics and may also provide support from an approved remote location as client needs dictate.

Requirements

1–3 years of retail pharmacy technician experience.
Active pharmacy technician licensure or certification in the corresponding state.
Experience with prior authorizations and copay assistance programs.
Proficiency in Microsoft Office, particularly Word and Excel.
Ability to quickly learn pharmacy dispensing software, electronic health records, and other systems and programs.
Strong organizational skills and high-quality communication skills.

Nice To Haves

Lead technician or other leadership experience.

Responsibilities

Provide liaison services for patients who face access and affordability barriers related to high-cost retail prescriptions and infusion therapies, including processing prior authorizations, identifying patient assistance, and routing prescriptions to the appropriate pharmacy.
Coordinate communication among patients, providers, clinic staff, pharmacies, and payers.
Provide subject matter expertise in retail pharmacy prescription and infusion therapy access and processing.
Work with office staff, providers, and leadership to identify process improvements that improve patient access and prescription internalization.
Serve as the primary contact for high-cost prescription access and affordability at assigned clinics.
Communicate effectively with stakeholders and document activity in electronic health records, pharmacy dispensing systems, and other specified systems.
Educate providers, clinic staff, and patients about the value of filling prescriptions through the client health system pharmacy.
Provide customer service and complete assigned tasks promptly to build patient and provider trust and satisfaction.
Coordinate with the internal client pharmacy to facilitate prescription delivery to patients.
Contribute to activity tracking and KPI reporting for continuous quality improvement and program performance assessment.
Participate in client and clinic meetings, contribute content, and lead discussions about prescription access as needed.
Support clinics during operating hours and work extended hours when needed to ensure patients receive medication and business plan objectives are completed.
Provide backup coverage for clients and patients when other assigned resources are absent.
Work in one or more assigned clinics and provide support from an approved remote location when client needs dictate.
Perform other related duties as assigned.