R2614509 Patient Services Liaison
About The Position
The Patient Services Liaison is the primary contact for ambulatory pharmacy access and affordability services. The role works with clinic staff, providers, patients, pharmacies, and payers to help patients access medication therapy promptly, including high-cost retail prescriptions and infusion therapies. The liaison provides expertise on retail pharmacy access and affordability, supports benefits verification and prior authorizations, identifies assistance options, and routes prescriptions according to the health system’s established processes. The position builds relationships with the client and clinic teams, supports use of internal health system pharmacy services, and contributes to program performance and continuous quality improvement. Work is performed at assigned clinics and, when client needs dictate, from an approved remote location. The role may require extended hours to support patients and business objectives.
Requirements
- One to three years of retail pharmacy technician experience.
- Active pharmacy technician licensure or certification in the corresponding state.
- Experience with prior authorizations and copay assistance programs.
- Proficiency in Microsoft Office, particularly Word and Excel.
- Ability to quickly learn pharmacy dispensing software, electronic health records, and other systems and programs.
- Strong organization and communication skills.
Nice To Haves
- Lead technician or other leadership experience.
Responsibilities
- Help patients navigate access and affordability barriers for high-cost retail prescriptions and infusion therapies, including processing prior authorizations, identifying patient assistance, and routing prescriptions to the appropriate pharmacy.
- Coordinate communication among patients, providers, clinic staff, pharmacies, and payers.
- Provide subject matter expertise on retail pharmacy prescription and infusion therapy access and processing.
- Work with office staff, providers, and leadership to identify process improvements that improve patient access and prescription internalization.
- Serve as the primary contact for high-cost prescription access and affordability at assigned clinics.
- Maintain effective communication with stakeholders and appropriate documentation in electronic health records, pharmacy dispensing systems, and other specified systems.
- Educate providers, clinic staff, and patients about the value of prescription fulfillment through the client health system pharmacy.
- Provide customer service and execute assigned tasks in a timely manner.
- Coordinate prescription delivery to patients with the internal client pharmacy.
- Contribute to activity tracking and KPI reporting for quality improvement and program performance assessment.
- Participate in client and clinic meetings and contribute content or lead discussions about prescription access as needed.
- Support clinics during operating hours, work extended hours when needed, and provide backup coverage for other assigned resources.
- Work in one or more assigned clinics and provide support from an approved remote location as client needs dictate.
- Perform other related duties as assigned.
Benefits
- Medical, dental, and vision care.
- Backup dependent care may be available.
- Adoption assistance.
- Infertility coverage and family building support.
- Behavioral health solutions.
- Paid parental leave.
- Paid caregiver leave.
- Training programs, professional development resources, and mentorship programs.
- Employee resource groups and volunteer activities.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
