R2614509 Patient Services Liaison

Cencora•Ukiah, CA

12d•Onsite

About The Position

The Patient Services Liaison is the primary contact for ambulatory pharmacy access and affordability services. The role works with patients, clinic staff, providers, pharmacy teams, and payers to help patients obtain timely access to medication therapy, especially high-cost retail prescriptions and infusion therapies. The liaison provides expertise in retail pharmacy access and affordability, consults with clinic staff and physicians about appropriate pharmacy referrals, and collaborates with the health system client to support established marketing and business development plans that increase use of internal pharmacy services. The position facilitates benefits verification and prior authorization services, identifies patient assistance opportunities, coordinates prescription routing and delivery, and maintains communication and documentation across electronic health records, pharmacy dispensing systems, and other specified systems. The liaison works in assigned clinics and may also support clients from an approved remote location as needs dictate. The role may require extended hours to support clinic operations, patient medication access, and business plan objectives, as well as backup coverage for other assigned resources.

Requirements

1–3 years of retail pharmacy technician experience.
Active pharmacy technician licensure or certification in the corresponding state.
Experience with prior authorizations and copay assistance programs.
Proficiency in Microsoft Office, particularly Word and Excel.
Ability to quickly learn pharmacy dispensing software, electronic health records, and other systems and programs.
High level of organization and strong communication skills.

Nice To Haves

Lead technician or other leadership experience.

Responsibilities

Provide liaison services for patients who need high-cost retail prescription or infusion therapies, helping navigate prescription access and affordability barriers.
Process prior authorizations, identify and secure patient assistance, and route prescriptions to the appropriate pharmacy.
Coordinate communication among patients, providers, clinic staff, pharmacies, and payers.
Provide subject matter expertise in retail pharmacy prescription and infusion therapy access and processing.
Interface with clinic staff, providers, and leadership to identify process improvements that support patient access and internal prescription fulfillment.
Serve as the primary contact for high-cost prescription access and affordability for assigned clinics.
Maintain complete and effective stakeholder communication and appropriate documentation in electronic health records, pharmacy dispensing systems, and other specified systems.
Educate providers, clinic staff, and patients about the value of prescription fulfillment through the client health system pharmacy.
Provide customer service and complete assigned work in a timely manner to support patient and provider trust and satisfaction.
Coordinate prescription delivery with the internal client pharmacy.
Contribute to activity tracking and KPI reporting for quality improvement and program performance assessment.
Participate in client and clinic meetings and contribute content or lead discussions about prescription access as needed.
Support clinics during operating hours and work extended hours when needed to help patients receive medication and achieve business plan objectives.
Provide backup coverage for clients and patients when other assigned resources are absent.
Work in one or more assigned clinics and provide support from an approved remote location as client needs dictate.
Perform other related duties as assigned.