Patient Services Lead

Family Care Network•Mount Vernon, WA

5d•$21 - $30•Onsite

About The Position

Responsible for the daily operations of the front office staff, including personnel management, scheduling, patient service, and general administrative duties. Supports staff in providing the best quality care for our patients while adhering to company policies and procedures. This role also provides leadership to administrative staff as assigned by the Patient Services Supervisor and Practice Manager. Actual duties are site specific, and may include some or all of the duties listed below.

Requirements

Knowledge of medical practice or similar office operations and functions.
Effectively manage stress.
Accurately perform detailed work, (i.e plan, multitask, organize and prioritize work).
Competency in EMR and practice management systems.
Establish good employee relations including conflict resolution.
Discern and maintains confidentiality (i.e. HIPAA, proprietary information, disciplinary actions, etc.).
Works as part of a team; model a positive work ethic and customer friendly relations.
Solve problems, issues and concerns in a professional manner.
Excellent computer skills and proficiency working with MS Word, Excel, and Databases.
Comprehend and communicate information accurately and clearly (verbally and in writing, in person and via phone) with patients, all levels of personnel, and other individuals and groups.
High school diploma or equivalent.
Employees are required to meet immunization standards in accordance with federal, state, and organizational health and safety guidelines, as applicable to the role.

Nice To Haves

3 or more year’s practical experience in a medical office or related field preferred.

Responsibilities

Adheres to assigned work schedule (attendance and punctuality).
Assures the overall smooth operations of the front office.
Works in conjunction with Patient Services Supervisor and Practice Manager.
Under direction of Practice Manager, assists with hiring, training, scheduling, reviews, mentoring and conflict resolution.
Active member of the team participating in the daily functions of the office as needed including but not limited to phone support, medical records, timely processing of fee slips, deposits, and accounts receivable.
Acts as liaison between staff and management at site.
Procures and maintains office equipment and supplies as directed by the Patient Services Supervisor and Practice Manager.
Payroll (as directed by Manager): Reviews and approves staff PTO hours and time cards.
Promotes and participates in company projects as assigned.
Regularly communicates pertinent information to management and staff.
Actively supports the vision, mission, goals and objectives of Family Care Network, and interacts with other individuals, groups, and/or departments in making the vision a reality.
Performs job duties in accordance with company policies and procedures.
Additional duties as assigned.

Benefits

Three Medical plan options
Two Dental plans, including orthodontia for children and adults
Employer-paid Vision coverage for employee and family
Expanded Employee Assistance Program (EAP) and mental health programs, including wellness and discounted gym memberships
Flexible Spending Account (FSA), Healthcare and Dependent Care
Health Savings Account (HSA) with an employer contribution of $1,500 (pro-rated based on enrollment eligibility)
Health Reimbursement Account (HRA), up to $1,500 ($3,000 for family coverage)
Employer-paid Life/AD&D insurance with optional supplemental additional coverage including a guaranteed issue amount with no health questionnaire
Voluntary Accident and Hospital insurance plans with annual wellness benefits
Paid Time Off (PTO), Paid Sick Leave (PSL), and Extended Illness Bank (EIB) to support your vacation, health, and personal needs
PTO, PSL, and EIB accrue starting on your first day, and you can use paid time off after the applicable days of employment
Full-time employees generally begin earning 18 days of PTO, increasing 33 days over time per our PTO policy.
You can rollover unlimited PTO hours into the next year.
PSL accrues at 1 hour per 40 hours worked
EIB accrues up to 32 hours per year (pro-rated based on hours worked) for both part-time and full-time employees, with a maximum of 480 hours
401(k) plan with employer match, both Traditional and Roth options available
401(k) Profit Sharing Plan
Free financial planning guidance to support your retirement goals
Eligibility for FCN applicable bonuses