Patient Services Specialist Lead
University of Washington•Seattle, WA
•Onsite
About The Position
UW Medical Center-Montlake's ED Registration Department is seeking a Patient Services Specialist Lead. This role supports the ED Supervisor in coordinating clerical and support activities for PSS staff, acting as a liaison between patients, families, and healthcare teams. The Lead provides guidance to PSS staff, including involvement in hiring, training, and performance feedback.
Requirements
- High school graduation or equivalent
- Three years of Patient Support Service experience
- Equivalent education/experience may substitute for stated requirements
Responsibilities
- Maintains patient confidentiality and adheres to departmental policies and procedures.
- Uses medical terminology and reference resources effectively; may perform billing and data entry.
- Acts as a key liaison between patients, families, providers, and hospital staff.
- Provides guidance and training to PSS staff; assists with hiring, onboarding, and scheduling.
- Oversees quality control tasks, including registration accuracy and monthly billing.
- Serves as a resource for staff, directing them to appropriate tools and resolving issues independently.
- Performs PSS 2 duties and takes on additional responsibilities in the Supervisor’s absence.
Benefits
- For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/
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What This Job Offers
Job Type
Part-time
Career Level
Mid Level
Education Level
High school or GED
