Patient Services Coordinator

Community Healthcare Network Inc • New York, NY

13d • Onsite

About The Position

Community Healthcare Network (CHN) is a not-for-profit organization providing more than 65,000 New Yorkers with primary and behavioral healthcare, dental, nutrition, wellness, and needed support services. Our network is made up of 14 federally qualified health centers throughout Brooklyn, the Bronx, Queens, and Manhattan, along with a fleet of mobile vans that bring health services to underserved people in need throughout New York City. We provide judgment-free, high-quality healthcare, without regard to race, religion, orientation, gender identity, immigration status or ability to pay. We turn no one away. The Patient Services Coordinator (PSC) will play a pivotal role in optimizing administrative operations, improving workflow efficiency, and strengthening financial performance to support seamless patient care.

Requirements

• Associate's Degree with a minimum of five (5) years of healthcare experience or satisfactory equivalent of education and experience combined
• High School Diploma or satisfactory equivalent with a minimum of seven (7) years of healthcare experience

Nice To Haves

• Prior experience in dental operations, billing, and patient scheduling is preferred.

Responsibilities

• Develop, implement, and maintain training materials and job aids for front-end staff, ensuring standardization across sites.
• Conduct initial and ongoing training on appointment scheduling, billing processes, insurance verification, and revenue cycle workflows.
• Participate in quality improvement efforts aimed at enhancing staff performance metrics and service delivery.
• Develop data-driven solutions to enhance billing accuracy, insurance verification processes, and revenue collection rates.
• Ensure provider schedules are properly filled, reducing appointment gaps and no-show rates.
• Support billing teams by identifying denied claims, revenue leakage, and accounts receivable trends.
• Participate in quality initiatives aimed at improving collection rates, reducing claim rejections, and ensuring compliance with regulations.
• Conduct quarterly sliding fee audits and ensure proper documentation of insurance eligibility and patient billing arrangements.
• Address billing discrepancies and workflow inefficiencies that impact provider productivity and the revenue cycle.
• Conduct day-before and day-of insurance verification to ensure patient eligibility.
• Collaborate with front-end staff to resolve discrepancies in insurance details.
• Process and collect co-payments, deductibles, and sliding fee payments for video visits.
• Assist uninsured patients with enrollment in Medicaid, marketplace insurance plans, or other applicable programs.
• Facilitate Primary Care Provider (PCP) changes as requested by patients, ensuring accuracy and timely updates.
• Serve as a liaison for patients, resolving concerns related to insurance, billing, and appointment scheduling.

Benefits

• Access to various healthcare professionals and benefits to deepen understanding and interest in the various disciplines involved in community health programming.
• Be a part of an interdisciplinary environment where your ideas and work are valued and encouraged.
• Comprehensive benefits: Including health, dental and vision insurance, retirement plans, employee assistance programming and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree