Patient Services Coordinator
About The Position
Are you looking for a hybrid role where you can make a meaningful impact while enjoying work-life balance? We're seeking a Hybrid Customer Care Coordinator to join our mission-driven team supporting patients and healthcare partners nationwide. If you are ready to grow in a supportive, healthcare-focused environment, this hybrid opportunity offers the best of both worlds - teamwork, purpose, and flexibility. This is an entry-level position, perfect for individuals with experience in customer service, insurance, or front desk environments - your people skills and problem-solving abilities can easily transfer to this role!
Requirements
- At least 1 year of experience in customer service, retail, hospitality, front desk or call center environments.
- Excellent communication and problem-solving skills - you know how to de-escalate situations and create positive experiences.
- Strong computer literacy; comfortable using multiple screens, databases, and Microsoft Office tools.
- Great organizational and time management skills with attention to detail.
- Ability to thrive in a hybrid setting, managing independent work and in-person collaboration seamlessly.
- Reliability, professionalism, and a positive attitude when supporting patients and partners.
- Flexibility to work rotating weekends or evenings when needed.
Responsibilities
- Serve as a key connection point for patients, physicians, and partner facilities - handling questions, updates, and issues professionally and compassionately.
- Manage order details, shipments, and account data across multiple computer systems while maintaining accuracy.
- Support patients every step of the way, ensuring a smooth experience from first call to final follow-up.
- Process payments, monitor accounts, and communicate with patients regarding billing or order updates.
- Collaborate daily with internal teams (Finance, Quality, Business Development, Lab) to ensure all steps are completed efficiently.
- Participate in a hybrid workflow, alternating between remote and in-office collaboration to maximize efficiency and connection.
- Handle a mix of inbound and outbound calls to schedule, resolve, and follow up with patients and partners.
- Proactively identify process improvements and contribute to a culture of service excellence.
Benefits
- health, dental, and vision insurance for all full-time employees
- amazing benefits package designed to support your well-being and work-life balance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
