Patient Services Coordinator, Patient Access - New Patients Area

UNM Medical Group•Albuquerque, NM

3d•Onsite

About The Position

The UNM Medical Group, Inc. is seeking an Full-time Patient Services Coordinator to work in our Cancer Center Patient Access - New Patients area. This position is responsible for handing all incoming internal and external new patient referrals. The process requires a call to the patient within 16 business hours of receipt of the referral request to complete intake, then assigning a new patient scheduler who will request medical records, imaging and pathology if required as well as other documents necessary for patient triage and visit. This position is critical to the overall success of the department by meeting established goals in a very demanding and high producing clinic environment all while addressing and meeting the needs of the patient’s and/or physician’s. Summary: Provides administrative support at a UNMMG Ambulatory Clinic, including scheduling appointments, receptionist duties, and verifying demographic and insurance information. Manages referral and prior authorization processes with insurance carriers. Assists with patient concerns and complaints, serving as a liaison between patients, physicians, and insurance companies. About UNM Medical Group, Inc Patient Services Coordinator at UNM Cancer Center: UNM Medical Group (UNMMG) is currently seeking an Ambulatory Patient Service Coordinator for the UNM Cancer Center to work in one of the functional areas within the Patient Services Department. The functional areas are; New Patient Referral Processing, Insurance Verification, Patient Check-In and Registration, Scheduling, Medical Records, Radiation Oncology Frontline and PBX Operators. The position will provide direct services to patients either by phone or in person by processing new patient referrals, verifying insurance coverage and benefits, frontline registrar for Medical or Radiation Oncology, appointment scheduling, medical records or as a PBX Operator. In addition the position serves as a liaison as needed with physicians, other providers and insurance companies. Join the University of New Mexico Comprehensive Cancer Center's dynamic team where innovation, patient safety, and top-notch care come first. As New Mexico's only National Cancer Institute-designated center, UNMCCC is a leader in cancer research and treatment, with over 15,800 patients served annually. This is your chance to make a real impact in a growing facility that’s shaping the future of cancer care across the state and beyond!

Requirements

High school diploma or GED.
Registration, insurance verification, multi-provider scheduling, answering multi-line incoming calls, strong communication skills, attention to detail and ability to multi-task is essential.

Nice To Haves

Medical Terminology knowledge if preferred.

Responsibilities

Handing all incoming internal and external new patient referrals.
Call the patient within 16 business hours of receipt of the referral request to complete intake.
Assigning a new patient scheduler who will request medical records, imaging and pathology if required as well as other documents necessary for patient triage and visit.
Provides administrative support at a UNMMG Ambulatory Clinic, including scheduling appointments, receptionist duties, and verifying demographic and insurance information.
Manages referral and prior authorization processes with insurance carriers.
Assists with patient concerns and complaints, serving as a liaison between patients, physicians, and insurance companies.
Processing new patient referrals, verifying insurance coverage and benefits, frontline registrar for Medical or Radiation Oncology, appointment scheduling, medical records or as a PBX Operator.
Serves as a liaison as needed with physicians, other providers and insurance companies.