Patient Access Coordinator

Retina Consultants of Texas•Katy, TX

1d•Hybrid

About The Position

Retina Consultants of Texas (RCTX) is seeking a Patient Access Coordinator to join their innovative team with the mission of Fighting Blindness For The World To See. This position will be responsible for providing excellent customer service in a fast-paced clinic environment at their Katy Clinic. Candidates must be able to travel to various clinics to meet the needs of the patients and providers, and support the Clinic hours of Monday through Friday between the hours of 6:30am-6:30pm. Schedules are provided weekly and are based on the provider's clinic, patient and surgery schedules. Clinic staff are provided with the opportunity for weekend hours if available. Retina Consultants of Texas is the largest and most respected retina-only ophthalmology practice in the United States. Their group consists of 26 world-renowned physicians leading the world in retinal care. While serving two major metropolitan markets (and their extensions) their combined culture allows them to best serve their patients, referral sources and their own team of physicians. RCTX also invests heavily in diagnostic equipment, providing state-of-the-art retina imaging, laser and diagnostic capabilities to each patient. This, combined with the clinical expertise of their physicians, an outstanding and devoted staff, and 25 convenient locations to serve their patients. They worked hard to create their culture as Retina Warriors. They strongly emphasize their core values of Hard Work, Authentic Care and Innovation in everything they do. It is their belief that by investing in their people, their people will be empowered of their own accord to provide the highest quality patient experience.

Requirements

High school diploma
Medical office experience preferred
Sedentary position with occasional movement throughout the clinic
Knowledge of basic medical terminology and how to read EOBs.
Basic typing skills required
Basic Mathematical skills to include adding and subtracting
Computer experience: working in multiply systems, Microsoft Outlook and Teams
Have working knowledge of insurance terminology preferred
Bilingual preferred

Responsibilities

Greet and sets the tone for a great visit by professionally and compassionately attending to the patients as they arrive for their appointments.
Facilitate internal communications on multiple platforms to ensure an efficient appointment flow.
Maintaining and updating current information into multiple databases; following appointment procedures set by management.
Identifies all patient’s responsibilities based on insurance benefit, calculates estimates, collects liabilities and post payment transactions and performs daily reconciliation.
Confirm authorization or referrals for drug approvals
Identifies self-pay and complex liability calculations.
Provide requested and/or required information to patients, physicians and staff, in a professional and timely manner; relay all pertinent information to appropriate staff members
Provide all appropriate information to patients in preparation for appointment: patient intake forms, financial obligations and ensure referrals and authorizations are intact.
Maintain tidiness of the lobby and all public spaces in the front
Follow proper opening and closing procedures, including cash handling when receiving patient payments protocol and all policies set by management.
Promote effective working relations to facilitate the department’s ability to meet its goals and objectives.
Perform all duties within HIPAA regulations; maintain confidentiality of all doctor, staff, and patient information.
Keeps inventory of clerical supplies and re-orders as necessary.
Reports safety concerns promptly to appropriate leader.
Other job related duties as assigned or requested.