Patient Services Coordinator

Choice Rehab LLC•Broken Arrow, OK

1d•Onsite

About The Position

The primary function of the Patient Services Coordinator (PSC) is to schedule patient services and coordinate with staff. The PSC is also expected to cross-train as the Medical Records Specialist (MRS). This role involves completing workflow tasks in the Agency’s electronic medical record, prioritizing the scheduling of new patient admissions, and coordinating care with nurses, patients, and other interdisciplinary team members. The PSC will provide effective communication to patients, staff, other healthcare professionals, and referral sources, responding to Agency and patient needs professionally and creatively. The position also requires a commitment to professional growth and competency, participation in Agency-sponsored in-service training and the QAPI program, and potentially performing patient visits and completing documentation if clinical. The PSC will promote the Agency philosophy and administrative policies to ensure quality of care and will cross-train as the Medical Records Specialist (MRS) as needed.

Requirements

High School graduate.
Current driver’s license.
Reliable transportation and valid and current auto liability insurance.
Ability to establish and maintain effective working relationships with all segments of the staff.
Good interpersonal skills.

Nice To Haves

Graduate of an accredited school of vocational nursing, preferred.
If clinical, must have a current state license as a Licensed Vocational Nurse or Licensed Practical Nurse.
A multi-state license issued by a state member of the National Nurse Licensure Compact (NLC) is preferred.
If required to make patient visits, a current CPR card must be required.
One year of experience in homecare (e.g., home health or hospice) is preferred.
If an LVN, nursing skills as defined as generally accepted standards of practice.

Responsibilities

Complete workflow tasks and other assignments to the PSC Responsible Position in the Agency’s electronic medical record.
Prioritizes the scheduling of new patient admissions in coordination with the Admin or CM--RN.
Participates in coordinating care with nurses, patients, and other interdisciplinary team members.
Provides effective communication to patients, staff members, other health care professionals and referral sources.
Respond to Agency and patient needs professionally and creatively.
Demonstrates commitment, professional growth, and competency.
Participates in Agency-sponsored in-service training.
Participates in the Agency’s QAPI program, as directed.
If clinical, perform patient visits as assigned and complete documentation timely.
Promotes the Agency philosophy and administrative policies to ensure quality of care.
Cross-trains as the Medical Records Specialist (MRS) as needed.