Patient Services Coordinator

Ovation Fertility•Nashville, TN

8d•Onsite

About The Position

Build What Matters Most—Families, Futures, and Your Career Enjoy meaningful work while contributing to an organization that changes lives every day. US Fertility, the nation’s leading partnership of physician-led fertility practices, is redefining what it means to build a career in reproductive medicine. Our team members choose to build their career home at US Fertility because of the hope we inspire in our patients, the lives we help bring into the world, and the culture of excellence we foster across our organization. We share a deep commitment to continuously improving the patient experience and advancing research and development in one of the most dynamic and impactful fields of medicine. Through our national network of premier fertility centers—including Ovation Fertility—we combine clinical expertise, scientific innovation, and compassionate care. The work we do building families offers purpose, challenge, and personal reward—and we’re just getting started. Opportunity Overview We have an immediate opening for a Patient Services Coordinator to join our team at Ovation Fertility in Nashville, Tennessee. Schedule: Monday through Friday, from 8:00 AM to 4:30 PM, with approximately 6 weekends and 2 holidays per year This role provides the opportunity to grow within a nationally respected organization while remaining closely connected to the patients and teams you support every day.

Requirements

Two-year Associate’s degree required; Bachelor's degree preferred
Must type 40 words per minute
2+ years of work experience in an administrative capacity
Ability to manage, organize, and reconcile multiple sources of information with accuracy
Ability to handle multiple tasks and priorities effectively
Digitally competent (proficient with Office 365 programs)
Excellent interpersonal skills; a team player
Ability to organize and prioritize tasks
Work simultaneously on multiple projects and complete documents according to tight timelines and shifting priorities/demands
Ability to discuss IVF laboratory procedures and consents with patients
Independently problem-solve and grasp new ideas and concepts quickly
Complete step-by-step tasks in an efficient, repeated manner
Maintain and file documents in an organized fashion
Accurately assign consents according to IVF cycle type
Anticipate the needs of others in order to ensure their seamless workflow
Build and facilitate good remote working relationships with staff at all levels of organization
Demonstrate sound judgment and discretion when handling sensitive and confidential information
Work independently under pressure and within deadlines

Nice To Haves

5+ years of previous experience in consenting or related position in a medical office facility preferred
Familiar with Assisted Reproductive Medicine / IVF laboratory procedures / Specimen handling preferred
Similar position experience such as patient intake clerk and patient admissions clerk preferred
Demonstrate complete understanding of all our systems (Artisan EMR, EngagedMD, etc.)

Responsibilities

Review and upload patient consent forms
Maintain accurate and confidential patient records in accordance with HIPAA requirements
Collect and process patient information accurately while maintaining attention to detail
Communicate effectively with physicians, nurses, patients, and other healthcare professionals
Assist with medical records requests and release of information procedures
Maintain inventory of office supplies
Order, receive, and organize office supplies
Assist with billing related administrative tasks
Maintain accurate logs, spreadsheets, reports, and office records
Perform general office duties such as filing, copying, cleaning, scanning, organizing, and answering phone calls
Respond to patient inquiries by phone or email
Perform all other duties as assigned