Patient Services Coordinator
EVERSANA•Mason, OH
•Onsite
About The Position
The Patient Services Coordinator is the first line of contact for all patient programs. They provide an exceptional patient experience through telephonic service, triaging documentation provided to appropriate parties and initiating patient setup. The CSR acts as secondary support for the care teams.
Requirements
- High School Diploma or GED and 1 year experience
- Administrative experience including experience using computer based applications (e.g. Microsoft Word, Excel and PowerPoint)
- Strong communication, problem solving, and customer service skills
- Ability to adapt and successfully handle unexpected situations
- Ability to obtain registration Missouri Pharmacy Technician registration
Nice To Haves
- Customer Service, phone and clerical experience
Responsibilities
- Manage all faxes which includes uploading to patient database and assigning to the correct Care Team member
- Place outgoing and receive inbound telephone calls as necessary and route appropriately; if able resolve patient issue without further escalation
- Maintain the confidentiality and integrity of protected health information; follows HIPPA security policies and procedures.
- All other duties as assigned
Benefits
- competitive salaries and benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
