Patient Services Coordinator - Outpatient Behavioral Health

Hartford Healthcare•Hartford, CT

16h•Onsite

About The Position

The Patient Service Coordinator is responsible for administrative support in a busy medical office setting providing duties from scheduling appointments, verifying insurance precertification, as well as triaging phone calls from patients, providers, and insurance companies, while maintaining patient and business confidentiality to ensure that the needs of the internal and external customers are met. Reports to assigned supervisor.

Requirements

High School Diploma required.
Knowledge of medical terminology required.
Basic keyboarding skills with proficiency in use of personal computer programs.
Excellent communication and customer service skills.
Ability to adapt quickly in a fast-paced environment.
Proven ability to work effectively in a team.
Strong working knowledge of insurance requirements.

Nice To Haves

Medical Administrative Assistant certification preferred.
One to two years’ experience in a medical office setting.
Knowledge of medical coding preferred (i.e., CPT and ICD coding).
Epic experience preferred.

Responsibilities

Greets patients and visitors, checks patients in and out, and obtains necessary documentation. Verifies and enters demographic information.
Obtains and verifies insurance authorization/precertification. Completes medical record release requests and schedules/confirms patient appointments.
Collects co-payments and reconciles all daily reports and deposits for accuracy.
Provides general office and clerical support to medical office.
Understands different insurance carriers and plans. Obtains financial information and communicates financial obligation to patients.
Accurate data entry skills and proficiency with computer.