Patient Services Coordinator, TSC

OneOncology•Nashville, TN

1d•Hybrid

About The Position

Tennessee Oncology, a prominent community-based cancer care specialist and a leader in clinical trials, is seeking a motivated Patient Services Coordinator. Established in 1976, the organization's mission is to provide accessible, high-quality cancer care and clinical research expertise to patients in their communities. This role is crucial in supporting the meaningful work of community oncologists and serving patients. The Patient Services Coordinator will provide comprehensive medical office support, focusing on registration, scheduling, and patient reception. This includes managing patient interactions both in person and over the phone, collecting necessary insurance and demographic information, processing payments, and scheduling appointments. The role also involves managing electronic and paper documentation, ensuring efficient patient flow, and maintaining accurate patient records in compliance with HIPAA.

Requirements

High school graduate or GED is required.
Checked off on competencies for registration and scheduling coordinator functions within 90 days.
A minimum of 2 years’ experience in a professional office with customer service required.
Strong computer skills including Windows file management and MS Office, and e-mail experience.

Nice To Haves

Electronic Medical Records experience preferred or within 90 days.

Responsibilities

Provide excellent customer service to patients, referring physicians, and all callers to the clinic.
Answer multi-line phone system courteously; obtain and relay accurate information or transfer calls appropriately.
Greet and check in patients and visitors for appointments and meetings, ensuring efficient patient flow and monitoring the waiting area.
Collect co-payments, deductibles, and self-pay balances at time of service; reconcile and submit end-of-day financial reports and deposits.
Verify patient demographics and insurance; obtain referrals and authorizations prior to visits.
Schedule and manage appointments for multiple physicians, including internal and external referrals.
Track patient movement in the EMR to ensure continuity of care and prevent missed encounters.
Prepare the EMR for upcoming provider visits, including importing necessary records and documentation.
Ensure proper documentation and follow-up for canceled or missed appointments.
Conduct patient check-in and check-out procedures in accordance with clinic policies.
Assist patients with registration and engagement through the Patient Portal.
Maintain patient records and process medical record requests in compliance with HIPAA guidelines.
Electronically scan and import patient-related documents into the EMR.
Distribute outbound correspondence, including dictated notes and letters to referring offices.
Perform general administrative tasks such as data entry, copying, faxing, emailing, and mail distribution.
Communicate with insurance verification teams for urgent cases, denials, and peer-to-peer requests.
Follow standard operating procedures (SOPs) for external follow-ups and documentation.
Ensure accurate and timely completion of all MIPS (Merit-based Incentive Payment System) requirements for providers.
Maintain confidentiality of patient information and adhere to all organizational policies and procedures.
Use internal communication tools (e.g., instant messaging systems) to coordinate with staff.
Float or travel to other clinics as needed to support business operations.
Perform other related duties as assigned.