Patient Services Coordinator
The Center for Children•Glastonbury, CT
•$36,000 - $41,500•Onsite
About The Position
The Center for Children with Special Needs (CCSN) is looking to hire a full-time Patient Services Coordinator to join our Administrative team in providing receptionist and telephone support. The position will be located in CCSN's Glastonbury, CT office and be a full-time role, working M-F 10:00am - 6:30pm with rotating Saturday on-call of 7:30am - 2:30pm. Any changes to your specific shift would be reviewed in consultation with the hiring manager. This position would be a key member of CCSN's administrative team and assist in all receptionist functions at the Center.
Requirements
- Experience working in a high-call volume medical receptionist setting
- Courteous and professional on the phone with incoming calls
- Proficiency with VoIP-based phone systems that includes answer, transferring, and routing calls to appropriate parties
- Ability to multitask and operate in a fast-paced environment
Nice To Haves
- Experience working with ABA practices strongly desired
- Experience with EMR (CCSN uses CentralReach) strongly preferred, although training will be provided
- Prior experience working as a medical receptionist desired
Responsibilities
- Support patient scheduling
- Operating in highly-collaborative environment, partnering with clinical and administrative colleagues
- Provide primary phone coverage to assist with patient arrivals and pick-up
- Collaborate with other administrative team members on coordination across tasks
- Maintain sensitive patient materials in compliance with legal standards (including HIPAA compliance)
- Maintaining call logs of communications with patients and clinicians
- Assist Administrative Team Lead with special projects / other tasks as assigned
Benefits
- Full benefit eligibility, including health insurance, vision, and dental
- Paid time off for both sick and personal time
- Growth & Professional development opportunities
- Participation in 401(k) Plan with company contribution
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
