Patient Services Coordinator
About The Position
As a Patient Service Coordinator at PT Solutions Physical Therapy, you will be the vital link between patients, providers, and insurers, ensuring a seamless, efficient, and supportive care journey. You will take ownership of key administrative and communication processes, including verifying insurance coverage, securing prior authorizations, coordinating physician referrals, and optimizing schedules. PT Solutions is a clinician-founded, mission-driven community dedicated to expanding access to life-changing care and invests in its team with ongoing training, mentorship, and clear paths for advancement. The company has been recognized as a USA Today Top Workplace four years in a row, including 2025.
Requirements
- At minimum, a High School or GED diploma (Submission of diploma for the highest level of education obtained will be required).
- 1-2 years of customer service experience (experience with healthcare preferred).
Responsibilities
- Reconcile patient payments and units billed while following HIPAA guidelines
- Follow appropriate processes for Insurance Verification and/or benefits management
- Obtain authorization and/or prior authorization
- Over the counter collections and reconciliation of all charges weekly and monthly
- Maintain relationships with patients, providers, clinicians, and internal operational departments
Benefits
- Competitive compensation with ability to earn performance-based incentives
- Professional development through strategic internal platforms
- Opportunity for career progression with a nationwide physical therapy practice
- Paid Time Off (PTO) and either Sick Leave or Extended Illness Bank (EIB) accrual (dependent on state laws)
- Reimbursement for endurance race entry fees
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
