Patient Services Coordinator - Open Access - Full Time

NOMS Healthcare•Sandusky, OH

15h•Onsite

About The Position

NOMS Healthcare provides a different approach to healthcare for the communities we serve. We are physician owned and led, where patient care is the top of mind for all team members. Our goal is to continually expand our scope and depth of services to meet the ever-changing needs of our patients. NOMS is also deeply committed to improving the health and well-being of our communities. We actively engage in initiatives that enhance access to patient care, promote wellness, and strengthen the overall health of those we serve. Our practices are recognized for exceeding patient expectations and setting the standard for excellence. At the heart of our culture are the values that guide everything we do. Trust. Teamwork. Patient-Centered Care. Community Focused. High Quality. These principals are more than words on a page – they shape how we serve, collaborate and grow together.

Requirements

Knowledge of the health care field.
Knowledge of information that must be conveyed to patients and their families.
Skill in performing tasks correctly.
Skill intact and diplomacy in interpersonal interactions.
Skill in understanding patient education needs, and effectively sharing information with patients and their families.
Skill in identifying equipment problems and correcting or notifying supervisor.
Ability to be flexible and handle changing priorities.
Ability to communicate clearly.
Ability to project a pleasant and professional image.
Ability to plan, prioritize and complete delegated tasks.
Ability to demonstrate compassion and caring for others.
Ability to apply written instructions and standardized work practices.
Ability to establish and maintain effective relationships with physicians, co-workers, patients and patients’ families.
High School Diploma Required
Minimum of one year work experience in public contact job. Preferable in a medical office environment
Current CMA or RMA or current LPN

Responsibilities

Answer patient calls after hours, relay patient messages, and communicate urgent patient concerns with providers as needed.
Document thoroughly within patient charts of our electronic medical record system
Assist our clinicians with patient reports
Assist with prior authorizations, referrals, and medical records
Complies with all HIPAA regulations and policies
Other duties as assigned