Coordinator, Patient Access Services

Emory Healthcare•Decatur, GA

14h•$24 - $29•Onsite

About The Position

The function of the Coordinator, Patient Access Services is responsible for the coordination, communication, and training of the patient access teams for Emory Hospitals in conjunction with the training team. Assists (Supervisor/Manager) to define duties and responsibilities of staff; assigns work, monitors progress of work, and ensures timely completion of assigned tasks. The Coordinator, Patient Access Services provides continuity during the initial and ongoing training of employees throughout the patient access teams for Emory Hospitals. Provides ongoing performance feedback, addresses problems to new and existing employees. Assists with departmental workflow as needed, ensures timely registrations by staff, and cross-trains in other Access Departments and Facilities. Maintains thorough understanding of insurance, registration, scheduling, referrals, authorizations, and account follow-up. Monitors daily/monthly collections, patient flow and wait times. Identifies, handles, and notifies leadership of issues and initiates appropriate action for resolution. Serves as point person for employee questions. Coordinates and/or leads team huddles, meetings and coordinates workflow. Reviews and monitors reports and identifies trends. Obtains demographic and insurance information for preregistration/registration on all patients. Communicates hospital's financial policies to all patients. Identifies patients who require early financial counseling intervention. Collects on self-pay accounts, co-pay and deductibles. Documents financial arrangements. Schedules procedures/follow up appointments. Ensures and reviews all demographic data for hospital visits. Cross-trains in other Access Departments and Facilities. Schedules procedures/follow up appointments in General Patient Registration Millennium Scheduling. Provides patients with exam information. Familiar with Advance Beneficiary Notice, precertification, ICD-10 coding, Medical Terminology. Communicates with Physician Offices, Staff, and other departments. Position requires self-motivated individual who can handle high patient volumes and fast pace. Maintains thorough understanding of insurance, registration, scheduling, referrals, authorizations, and account follow-up. Maintains knowledge of departmental applications and other systems utilized by Patient Access. Works cooperatively with the Patient Access Leadership, other patient access representatives and leadership from other departments. In addition, the Coordinator, Patient Access Services is responsible for knowing/doing all aspects of the Patient Access Representative job duties. Performs other duties as required.

Requirements

High school diploma or equivalent.
Three years healthcare, customer services or related job experience preferred.
Knowledge of Medicare, Medicaid, and other commercial payers (HMO, PPO) preferred.
Typing skills with a minimum of 35 wpm.
Working knowledge of Medical terminology, ICD-9/10 and CPT-4 basics.
Detailed-oriented.
Effective communication skills.
Leadership skills.
Problem-solving skills.
Interpersonal skills.
Customer service skills.

Nice To Haves

CHAA (Certified Healthcare Access Associate)
CFC (Certified Financial Counselor)
CPAR (Certified Patient Account Representative)
Associate or bachelor degree may be accepted in lieu of certification requirements.

Responsibilities

Coordination, communication, and training of patient access teams.
Assisting supervisor/manager to define duties and responsibilities of staff.
Assigning work, monitoring progress, and ensuring timely completion of tasks.
Providing continuity during initial and ongoing training of employees.
Providing ongoing performance feedback and addressing problems for employees.
Assisting with departmental workflow and ensuring timely registrations.
Cross-training in other Access Departments and Facilities.
Maintaining thorough understanding of insurance, registration, scheduling, referrals, authorizations, and account follow-up.
Monitoring daily/monthly collections, patient flow, and wait times.
Identifying, handling, and notifying leadership of issues and initiating resolution.
Serving as a point person for employee questions.
Coordinating and/or leading team huddles and meetings.
Coordinating workflow.
Reviewing and monitoring reports and identifying trends.
Obtaining demographic and insurance information for preregistration/registration.
Communicating hospital's financial policies to patients.
Identifying patients requiring early financial counseling intervention.
Collecting on self-pay accounts, co-pays, and deductibles.
Documenting financial arrangements.
Scheduling procedures/follow-up appointments.
Ensuring and reviewing all demographic data for hospital visits.
Providing patients with exam information.
Communicating with Physician Offices, Staff, and other departments.
Maintaining knowledge of departmental applications and other systems.
Working cooperatively with Patient Access Leadership and leadership from other departments.
Performing all aspects of the Patient Access Representative job duties.
Performing other duties as required.