PATIENT SERVICES COORDINATOR - AXIS SPINE CENTER

Northwest Specialty Hospital • Post Falls, ID

2d • Onsite

About The Position

The Patient Services Coordinator serves as the primary front office resource for the clinic, ensuring a welcoming, efficient, and patient-centered experience from initial contact through check-out. This role is responsible for managing incoming telephone communications, scheduling patient appointments, coordinating referrals and insurance authorizations, and completing patient registration, check-in, and check-out functions. The Patient Services Coordinator serves as the first point of contact for patients, providers, and referring offices, ensuring timely communication, accurate documentation, and exceptional customer service while supporting clinic workflow, maintaining regulatory compliance, and promoting efficient daily operations. Projects a professional demeanor and appearance while maintaining the confidentiality of patients, coworkers, and the Northwest Specialty Hospital as appropriate. This position will require excellent customer service skills and communication skills. Works under stress and in situations that demand patience and tact while providing impeccable service. Other duties as assigned.

Requirements

• Demonstrates eligibility for employment in the United States.
• High school diploma or equivalent.
• Ability to relate and work effectively with others.
• Demonstrated verbal communication skills in English.
• Demonstrated computer skills in utilizing word processing, integrated database and other functions.

Nice To Haves

• Experience working in medical clinic preferred.

Responsibilities

• Managing incoming telephone communications
• Scheduling patient appointments
• Coordinating referrals and insurance authorizations
• Completing patient registration, check-in, and check-out functions
• Serving as the first point of contact for patients, providers, and referring offices
• Ensuring timely communication, accurate documentation, and exceptional customer service
• Supporting clinic workflow
• Maintaining regulatory compliance
• Promoting efficient daily operations
• Projecting a professional demeanor and appearance
• Maintaining the confidentiality of patients, coworkers, and the Northwest Specialty Hospital
• Working under stress and in situations that demand patience and tact while providing impeccable service
• Other duties as assigned

Benefits

• Company-sponsored events such as sporting events, BBQs, and holiday parties
• Comprehensive health care coverage with options for Medical, Dental, & Vision Insurance
• Tuition reimbursement
• Growth opportunities, ongoing education, training, and leadership courses
• A generous 401K retirement plan
• A variety of discounts throughout the hospital and community are available to employees
• Wellness benefits offered to staff such as: weight loss challenge, access to a dietitian, and discount gym memberships
• Culture that promotes and supports work/life balance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED