Patient Services Coordinator

The US Oncology Network • Kingsport, TN

32d • Onsite

About The Position

We can’t do it without YOU! Do you want to apply your experience, skills and education in a way that makes a meaningful and lasting difference in the lives of our patients and their families? At Tennessee Cancer Specialists, it is the privilege of our employees to walk with our patients and their families as they move along the journey of fighting cancer. Whether you are working directly with patients in one of our clinics or in a support role, you are an important part of our mission to deliver the highest quality, compassionate care. Our 300+ employees make up the teams at our 17 different East Tennessee locations! As a Patient Services Coordinator, you will assist our patients through the check-in and/or check-out process so they can have a positive and consistent experience from the moment they walk in the door. Here's what might happen on a typical day… In this position you will be the first friendly face that will help our patients through their experience at our clinic. Your upbeat and helpful attitude will consistently provide our patients with a positive first impression. While certain parts of your day will be very routine, the challenge of this position presents itself in the number of patients that come through our clinic in a day. Preparation and superior organization skills will allow you to navigate through our hectic schedule effectively.

Requirements

• High school diploma or equivalent required.
• Proficiency with computer systems and Microsoft Office (Outlook, Word, Excel, etc.) is a must.
• At least one year of prior experience in a similar medical clinic position.
• Demonstrates Adaptability: Handles day to day work challenges confidently; is willing and able to adjust to multiple demands, shifting priorities; demonstrates flexibility.
• Shows Work Commitment: Sets high standards of performance and works efficiently to achieve them.
• Commits to Quality: Emphasizes the need to deliver quality products and/or services.

Nice To Haves

• An associate’s degree in a business-related field would be even better!
• Some receptionist or office experience preferred.

Responsibilities

• Greet and build rapport with patients while completing the check-in process in a timely manner.
• Provide quick notification to clinical staff when a patient has arrived.
• Provide red carpet customer service through willingness to ask appropriate questions to assess patient needs and provide necessary information.
• Collect copays and patient balances as necessary and provide receipt of payment.
• Coordinate with patients and clinical staff to provide appointment scheduling that is convenient for patients and in accordance with physician and/or office guidelines.
• Navigate Electronic Medical Record (EMR) systems and other medical office technology to chart patient information and communicate with other staff members.
• Keep the lobby and desk area tidy.
• Jump in and help out with any additional tasks.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED