Patient Services Coordinator
About The Position
This full-time position is located at the NYOH Albany Cancer Center. Under direct supervision, the Patient Services Coordinator is responsible for scheduling patient appointments and tests in an efficient and timely manner. This role may include outside scheduling and/or surgical scheduling responsibilities. The coordinator greets patients and their guests into the clinic in a prompt, courteous, and professional manner, serving as a liaison between patients and medical staff. The position requires support and adherence to the New York Oncology Hematology Compliance Program, including the Code of Ethics and Business Standards, and demonstrates an understanding of patient confidentiality to protect the patient and clinic/corporation. Adherence to confidentiality, state, federal, and HIPAA laws and patient records guidelines is essential, as is upholding CORE values daily.
Requirements
- High school diploma or equivalent required.
- Position is entry level and requires 0-3 years’ experience preferably in a medical office setting.
- Knowledge of medical terminology and coding a plus.
- Must have excellent communication skills, written and verbal.
- Proficiency in Microsoft Office (Outlook, Word, Excel) required.
Responsibilities
- Verifies date of birth.
- Obtains all appropriate forms as required.
- Answers incoming calls and messages related to scheduling; address callers’ needs and directs to appropriate department if needed.
- Obtains and communicates messages in an accurate and timely manner.
- Schedules new patients, patient referrals, and returning patients in computer system in accordance with physician and/or office guidelines.
- Receives incoming referrals, creates account, obtains, and enters insurance information.
- Requests initial records, works with provider on determining appropriate time for appointment, schedules consult, mails out new patient packet (varies by site).
- Initiates all prior authorization requests and completes documentation relating to referrals in patients’ electronic medical records (EMR).
- Communicates to patients all appointment details being scheduled and potential prep work needed, inquires about test specifics from necessary parties and gathers patient information as needed.
- Adheres to scheduling template containing physician meetings, satellite schedule, rounding, and call coverage.
- Prepares correspondence, memos, forms, and other typing as requested by supervisor.
- Responsible for timely and effective processing of EMR orders, including timely completion of chart messages.
- Works the bump list and no-show reports in a timely manner.
- Monitors order queues as assigned to meet metrics designated by practice.
- Cancels/reschedules appointments according to physician schedule changes; notifies appropriate personnel.
- Complies with no show process and policy.
- Works closely with Front Office Supervisor & Nursing Supervisor to achieve optimal scheduling within the infusion room.
- Responsible for meeting appropriate metrics and a checklist provided by supervisor.
- Arranges for patients to have financial counseling as needed.
- Covers for other front office functions as requested.
- Required to float as needed and/or assist other sites remotely.
- Performs other duties as assigned.
Benefits
- Opportunities for professional growth and continuing education
- Access to multiple locations throughout the Capital Region
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
