Patient Services Coordinator- Ambulatory Business Services

UT MD Anderson Cancer Center•Houston, TX

About The Position

The Patient Services Coordinator in Ambulatory Business Services at MD Anderson Cancer Center supports patients and families by coordinating efficient, compassionate administrative services throughout their care journey. The role works closely with clinical teams to help ensure access to treatment is smooth and administrative demands are reduced. Duties include coordinating appointments, diagnostic tests, procedures, and treatments; communicating with patients and families about scheduling, prepayment, services, and next steps; maintaining records and appointment information; and supporting financial processes. Scheduling varies based on the assigned Center and its business needs, and some positions may be fully on-site.

Requirements

High school diploma or equivalent.
Three years of relevant work experience; additional education may substitute for required experience on a one-to-one basis.
Must pass a pre-employment skills test if required and administered by Human Resources.
Outstanding communication and interpersonal skills for engaging with patients, families, and healthcare professionals.
Strong organizational skills and attention to detail when managing multiple priorities.
Commitment to confidentiality, professionalism, and patient satisfaction.

Nice To Haves

Experience with scheduling systems or electronic medical records (EMR) is preferred.

Responsibilities

Coordinate and schedule patient appointments, diagnostic tests, procedures, and treatments accurately and efficiently.
Serve as a key contact for patients and families, communicating information about scheduling, prepayment, services, and next steps.
Partner with physicians, nurses, and multidisciplinary teams to support coordinated care delivery.
Maintain and update electronic records, physician orders, and appointment templates accurately and confidentially.
Process payments, verify insurance information, and reconcile patient accounts.
Handle patient information securely and in compliance with privacy regulations.
Perform administrative and coordination tasks that support patient services.
Perform other duties as assigned.

Benefits

Paid employee medical benefits with zero premium starting on the first day for employees working 30 or more hours per week.
Group dental, vision, life, AD&D, and disability coverage.
Paid time off (PTO) and Extended Illness Bank (EIB) paid leave accruals.
Paid institutional holidays, wellness leave, childcare leave, and other paid leave programs.
Tuition Assistance Program after six months of service.
Teachers Retirement System defined-benefit pension plan and two voluntary retirement plans.
Employer-paid life and AD&D coverage and an illness-related reduced salary pay program.
Wellness, recognition, fitness, employee health programs, and employee resource groups.
Professional development programs and growth opportunities.
Flexible scheduling options.