Patient Services Coordinator - Critical Care Unit

UT MD Anderson Cancer Center•Houston, TX

1d•Onsite

About The Position

The Patient Services Coordinator supports patient-focused care in the Intensive Care Unit (ICU) at MD Anderson, working with patients, families, physicians, and multidisciplinary teams. The role involves scheduling and coordinating patient appointments and communicating appointment details and preparations across multiple channels. It also includes maintaining accurate and confidential patient records, responding to inquiries, and helping maintain a safe environment. The ICU team emphasizes quality, patient outcomes, evidence-based practice, and participation in unit and hospital committees and local and national conferences. This is an onsite night-shift position with two 8-hour shifts and two 12-hour shifts, including weekends. Candidates must have a high school diploma or equivalent and three years of relevant work experience; additional education may substitute for required experience on a one-to-one basis. A pre-employment skills test may be required. The position may involve maintaining the security and integrity of critical infrastructure and may require routine reviews and screening.

Requirements

High school diploma or equivalent.
Three years of relevant work experience; additional education may substitute for required experience on a one-to-one basis.
Must pass a pre-employment skills test if required and administered by Human Resources.
Ability to satisfy and maintain any requirements needed to ensure the continued security and integrity of critical infrastructure, if applicable.

Nice To Haves

Associate's degree.
At least one year of recent patient care experience.
Good customer service and communication skills.

Responsibilities

Greet, orient, and answer questions from patients and family members, and advise them about available services.
Schedule and coordinate patient appointments, including provider visits, diagnostic tests, procedures, and treatments based on provider orders.
Help maintain a safe environment for patients, coworkers, and visitors.
Use interpersonal and communication skills to ensure customer requests and needs are met.
Acknowledge and clarify customer inquiries, requests, or complaints so that needs are identified, documented, and addressed.
Communicate appointment and scheduling information and required preparations to patients, families, physicians, team members, and other patient care areas in person, by mail, by phone, through online applications, or by secure messaging.
Prepare and maintain appointment templates and patient records electronically or manually as directed.
Update relevant patient information to maintain accurate records and protect the security and confidentiality of patient information.
Handle and process a complex and varied series of documents and situations.
Complete tasks and assignments by their specified deadlines.
Perform other duties as assigned.

Benefits

Paid employee medical benefits with zero premium starting on the first day for employees working 30 or more hours per week.
Group dental, vision, life, AD&D, and disability coverage.
Paid time off (PTO) and Extended Illness Bank (EIB) paid leave accruals.
Paid institutional holidays, wellness leave, childcare leave, and other paid leave programs.
Tuition Assistance Program after six months of service.
Teachers Retirement System defined-benefit pension plan and two voluntary retirement plans.
Employer-paid life and AD&D coverage.
Illness-related reduced salary pay program.
Wellness, recognition, fitness, and employee health programs.
Employee resource groups.
Educational opportunities and individual and team recognition.