Patient Services Coordinator

McKesson•Usa, TN

4d•$17 - $29

About The Position

The Patient Services Coordinator at Intrafusion Holding Corp. is responsible for ensuring a seamless and positive experience for patients by managing administrative tasks, coordinating appointments, and serving as a primary point of contact for patient inquiries.

Requirements

Typically requires 3+ years of related experience.
Minimum of 2 years of experience in a patient-facing role within a healthcare setting.
Proficiency with electronic health record (EHR) systems and Microsoft Office Suite (Word, Excel, Outlook).
Excellent interpersonal and communication skills, both written and verbal.
Strong organizational skills and attention to detail.
Ability to multitask and prioritize in a fast-paced environment.
Demonstrated ability to maintain confidentiality and adhere to HIPAA regulations.
Customer service-oriented with a compassionate and empathetic approach to patient interactions.
Ability to work independently and as part of a team.

Nice To Haves

Associate's degree or certification in medical office administration preferred.

Responsibilities

Greet and assist patients and visitors in a professional and courteous manner, both in person and over the phone.
Schedule, reschedule, and confirm patient appointments, ensuring accurate entry into the electronic health record (EHR) system.
Collect and verify patient demographic information, insurance details, and medical history, maintaining strict confidentiality.
Process patient registrations, check-ins, and check-outs efficiently, including collecting co-pays and outstanding balances.
Answer patient questions regarding services, appointments, billing, and general inquiries, providing accurate and helpful information or directing them to appropriate personnel.
Manage incoming calls, faxes, and emails, prioritizing and responding promptly.
Prepare and organize patient charts and other necessary documentation for appointments.
Liaise with clinical staff, insurance companies, and other departments to facilitate patient care and resolve issues.
Maintain a clean, organized, and welcoming reception area.
Assist with other administrative duties as assigned to support the efficient operation of the facility.