Patient Services Coordinator Sr.

The US Oncology Network • Austin, TX

2d • Onsite

About The Position

The US Oncology Network is looking for a Patient Services Coordinator to join their team at Texas Oncology. This full-time position will support the Revenue Cycle Department at their clinic in Austin, Texas. The role involves creating a positive patient experience and supporting the clinic's mission through professionalism, teamwork, and service. This position can be a level 1, 2, or Sr. based on relevant work experience. Texas Oncology is the largest community oncology provider in the country, delivering high-quality, evidence-based care. The US Oncology Network is dedicated to advancing cancer care in America and is supported by McKesson Corporation.

Requirements

• High school diploma or equivalent required.
• Proficiency with computer systems and Microsoft (Outlook, Office Word, and Excel) required.
• Must successfully complete required e-learning courses within 90 days of occupying position.
• At least eighteen (18) months front medical office receptionist experience with insurance forms and scheduling software required.
• At least 5 years front medical office receptionist experience with insurance forms and scheduling software required

Nice To Haves

• Some receptionist or office experience preferred.
• Knowledge of this practice’s personnel, daily routines, and scheduling a plus.

Responsibilities

• Greets patients and visitors to the clinic in a prompt, courteous and professional manner.
• Checks in patients and informs clinical staff of patient arrival.
• Provides and explains paperwork for the patient to complete prior to examination. Collects, proofs for completeness, and files patient forms. Updates demographics and insurance information in the system. Collects co-pays and balances; provides receipt.
• Answers, screens, and responds to routine questions, routes to appropriate personnel, or take thorough messages. Pages clinic personnel as appropriate. Communicates messages in an accurate and timely manner according to procedures.
• Checks patients out after examination. Schedules returning appointments in accordance with physician and/or office guidelines. Provides patients with appointment details such as time, location, directions, instruction sheets, and other details.
• Records patient cancellations and missed appointments; reschedules appointments. Notifies appropriate staff of the cancellation and makes note in patient chart.
• Provides general administrative support by filing charts and forms. Maintains lobby area in a neat and orderly manner. Maintains a legible supply of forms and appropriate office supplies required for daily activities.
• Adheres to confidentiality, state, federal, and HIPPA laws and guidelines with regards to patient’s records.
• May type memos and forms.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED