Patient Services Coordinator

CenterWell • Fort Smith, AR

8d • $36,000 - $47,100 • Onsite

About The Position

The Patient Services Coordinator is directly responsible for scheduling visits and communicating with field staff, patients, physicians, etc. to maintain proper care coordination and continuity of care. The Patient Services Coordinator 3 acts as a vital link between clinical staff and patients, along with their families and caregivers. Responsible for scheduling, organizing and managing all aspects of a patient's healthcare maintenance and treatment. The Patient Services Coordinator 3 specializes in explaining complex medical terminology in simple, understandable terms, helping patients grasp their medical conditions and available treatment options. By facilitating clear communication, The Patient Services Coordinator 3 ensures that patients' concerns and questions are effectively conveyed to the medical team.

Requirements

• 1 year of Home Health experience

Responsibilities

• Manage schedules for all patients, including supervisory visits.
• Schedule discharge visits, OASIS Collection, recert visits, and Transfer to Inpatient Facility (TIF) OASIS collection visits.
• Reschedule declined or missed visits and process reassigned and rescheduled visits.
• Prepare and edit weekly agent schedules, perform initial review for productivity/geographic issues, and forward for approval.
• Assist with weekly case conferences.
• Receive calls from field staff and refer clinical questions to the Branch Director as necessary.
• Maintain the client hospitalization log, including entering coordination notes.
• Send electronic logs to all office, field, and sales staff. This may include receiving lab reports, assessing for normality and distributing as appropriate.
• Verify visit paper notes in the scheduling console as needed.
• Run all scheduling reports, including Agent Summary Report and Missed Visits Done on Paper Report.
• Assist with the internal transfer of patients between branch offices.
• Additional duties may vary by branch census and are subject to the discretion of local leadership

Benefits

• medical
• dental
• vision benefits
• 401(k) retirement savings plan
• time off (including paid time off, company and personal holidays, paid parental and caregiver leave)
• short-term and long-term disability
• life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed