PATIENT SERVICES COORDINATOR - Oncology Navigation
About The Position
The Patient Service Coordinator (PSC) for Oncology Navigation serves as a central point of contact for patients entering and moving through the care continuum, ensuring a seamless, timely, and patient-centered experience. This role is responsible for coordinating administrative and access-related functions including referral intake, scheduling, registration accuracy, and communication across multidisciplinary teams. The PSC works closely with Access Navigators, Clinic Navigators/staff, and Service Line Coordinators to facilitate efficient patient flow, remove barriers to care, and support timely progression from referral to treatment. This position plays a critical role in maintaining data integrity, optimizing scheduling workflows, and ensuring that patients are appropriately prepared for upcoming appointments and services. Through strong organizational skills, attention to detail, and a commitment to excellent customer service, the PSC helps reduce delays, improve access to care, and enhance the overall patient experience. The Patient Services Coordinator (PSC) serves as a vital liaison between cancer patients and the healthcare system, ensuring seamless access to care and supporting patients throughout their treatment journey. The PSC manages essential administrative functions that promote efficient and compassionate patient flow, while actively working to eliminate barriers to care. The PSC works closely with oncology navigation staff as a dedicated team player, fostering a supportive environment that alleviates fear and illuminates the path forward for each patient. The PSC utilizes exceptional customer service to ensure every individual receives the highest level of service, compassion, and advocacy throughout their cancer care journey.
Requirements
- Associates degree required
- Healthcare experience preferred
- Computer and word processing knowledge and experience required
- Keyboarding skills are essential
- Medical terminology preferred
- Excellent interpersonal communication, customer service and teamwork skills required
- Above average organizational skills, ability to multi-task, and attention to detail in work
- Strong skill in written and verbal communication
- Must be proficient in computer data entry/keyboarding
- Maintains composure under pressure
- Diffuses tension through effective communication
- Ability to use electronic medical records
Nice To Haves
- Bachelor's degree preferred
Responsibilities
- Manages referral intake, ensuring timely, complete, and accurate entry
- Schedules appointments based on clinical pathways and service line guidelines
- Verifies patient demographics, insurance, and registration information
- Serves as a primary administrative contact, providing clear communication and visit preparation instructions
- Collaborates with Access Navigators, Clinic Navigators/teams, and Service Line Coordinators to support patient flow
- Follows up on referrals, missing documentation, and scheduling barriers
- Utilizes EMR tools to manage work queues and maintain data integrity
- Supports access standards to reduce delays and ensure a seamless, patient-centered experience
Benefits
- Comprehensive Medical, Dental, & Vision Benefits
- Employer Funded Pension Plan, vested after five years (Voluntary 403B)
- Paid Time Off (accrued from day one)
- Onsite fitness studios and discounts to our Carilion Wellness centers
- Access to our health and wellness app, Virgin Pulse
- Discounts on childcare
- Continued education and training
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
