Oncology New Patient Coordinator

Inova Health System • Falls Church, VA

14h • Onsite

About The Position

Inova Fairfax Hospital is looking for a dedicated Oncology New Patient Coordinator to support our breast surgery team. This role is full-time day shift, Monday-Friday. Regular business hours. Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Requirements

• Certification: Certified Healthcare Access Associate or Certified Healthcare Access Manager within 1 year of employment.
• Experience: 3 years of relevant experience within a customer service or office setting.
• Education: Associate's degree in a related field (or relevant experience in lieu of degree equivalent to 2 years).

Nice To Haves

• Experience: recent work with oncology patients; 2 years patient registration using EPIC preferred.

Responsibilities

• Demonstrates competence in the use of Epic, Aria and other systems to schedule patient appointments, document and maintain quality data.
• Serves as the first point of contact for Oncology patients entering the Cancer Center and creates a seamless model of access and coordination for all patients through the use of Lean methodologies and error reduction techniques.
• Schedules new patient visits with the interdisciplinary care team (i.e. surgery, plastics, radiation oncology, medical oncology and Life with Cancer) by using the electronic medical records or other scheduling systems.
• Obtains accurate and detailed information on each patient from multiple facilities by the scheduled appointment date such as prior medical history, financial status, release forms as well as outside records, results, films and slides.
• Responsible for the complex coordination and scheduling of diagnostic tests, procedures and physician visits.
• Works with patients and families to assess their needs and any barriers associated with obtaining cancer care while providing individualized assistance to help overcome barriers and facilitate timely access to cancer care.
• Partners with the Patient Experience team and the Oncology Patient Advocacy Group to identify and problem solve services or customer needs to improve patient/family experience.
• May perform additional duties as assigned.

Benefits

• medical, dental and vision coverage
• a robust team member wellness program
• Inova matches the first 5% of eligible contributions – starting on your first day.
• up to $5,250 per year in education assistance
• up to $10,000 for student loans.
• 25 mental health coaching or therapy sessions, per person, per year, at no cost.
• paid time off
• paid parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree