New Patient Coordinator

Texas Health Care C•Fort Worth, TX

2d•Onsite

About The Position

The primary purpose of the New Patient Care Coordinator position is to connect with new patients referred to the practice, ensure all patient required documents have been received, and schedule new patients for their office visits or procedures. As a Patient Coordinator, you will serve as the first point of contact for patients, providing exceptional customer service and ensuring a smooth and seamless experience from appointment scheduling.

Requirements

High school diploma or equivalent
Excellent communication and interpersonal skills
Strong organizational skills with great attention to detail
Ability to multitask and work efficiently in a fast-paced environment
Proficiency in basic computer skills and experience with electronic health records (Nextgen systems is a plus)
Performs job duties with a positive attitude and dedication to working hard.
Outgoing
Ability to mutlitask
Self-Starter

Nice To Haves

Previous experience in a healthcare setting or customer service role is preferred

Responsibilities

Greeting patients with a warm and welcoming demeanor on the phone
Scheduling appointments and coordinating patient appointments with healthcare providers
Verifying patient information and insurance coverage, some insurance authorizations
Answering phone calls from referred patients and referring providers
Act as a liaison between clinician and patient.
Enter all referral patients into the patient records system.
Collect patient’s insurance information prior to their scheduled appointment.
Ensure the patient's insurance eligibility is accurate.
Ensure necessary radiographs are present.
Connect with all unscheduled referral patients within 2 days of receiving referral