Patient Services Coordinator Lead

VitalCaring Group•Dallas, TX

About The Position

VitalCaring is seeking a Patient Services Coordinator Lead to provide leadership and day-to-day oversight for their centralized patient services coordination team. This role is for an experienced healthcare professional who understands the importance of timely patient care. The Lead will manage a team responsible for scheduling and coordinating patient care, collaborating with branch and clinical leaders to enhance coverage, optimize clinician capacity, and improve the experience for patients and teams. The position emphasizes making an impact by supporting consistent care, leading and developing a team, driving operational excellence, solving problems, and collaborating across departments.

Requirements

Minimum of 3 years of healthcare experience, preferably within home health, hospice, clinical operations, scheduling, or care coordination.
Previous experience in a leadership, team lead, training, coaching, or mentoring capacity preferred.
Proficiency with electronic medical records, scheduling systems, and reporting tools.
Strong leadership, coaching, and relationship-building skills.
Exceptional organization and the ability to manage competing priorities in a fast-paced environment.
Strong analytical and problem-solving skills with the ability to turn data into action.
A sense of urgency and ownership when patient coverage or scheduling challenges arise.
Strong written and verbal communication skills.
Experience working with electronic medical records, scheduling platforms, and operational reporting tools.
The ability to collaborate effectively with clinical and operational leaders while holding yourself and others accountable for results.
A passion for creating efficient processes without losing sight of the patient experience.
Current CPR certification.
Ability to maintain applicable professional and regulatory standards.
If travel is required, a valid driver’s license, reliable transportation, and automobile insurance in accordance with agency requirements are required.

Nice To Haves

Graduate of an accredited Licensed Practical Nurse (LPN) or Licensed Vocational Nurse (LVN) program preferred but not required.
Previous home health experience and familiarity with clinical scheduling, visit utilization, and clinician productivity are strongly preferred.
For clinical candidates: Current LPN/LVN license in the applicable state.

Responsibilities

Provide day-to-day leadership, guidance, and workflow coordination for the centralized Patient Services Coordinator team.
Serve as a supervisor, subject matter expert, and escalation resource for complex scheduling and patient coverage needs.
Perform Patient Services Coordinator responsibilities while providing leadership and support to the broader team.
Monitor staffing coverage, productivity, scheduling effectiveness, and key operational performance measures.
Review reports and dashboards to proactively identify scheduling gaps, missed or incomplete visits, and coverage concerns and drive timely resolution.
Partner with Branch Directors, Clinical Managers, and field clinicians to improve productivity, scheduling optimization, and patient coverage.
Monitor visit utilization and scheduling patterns to help reduce avoidable LUPAs and maximize available clinical resources.
Balance workloads and staffing across assigned agencies to support appropriate patient coverage.
Provide onboarding, training, coaching, and ongoing development for new and existing Patient Services Coordinators.
Conduct quality reviews of scheduling activities and documentation to support accuracy, consistency, and compliance.
Identify opportunities to improve workflows, standardize processes, and create more efficient scheduling practices.
Facilitate effective communication between centralized scheduling, branch leadership, clinicians, patients, physicians, and members of the interdisciplinary care team.
Communicate operational trends, barriers, and opportunities to leadership and help develop solutions.
Support QAPI, performance improvement initiatives, and other operational projects related to scheduling and workforce optimization.
Foster a culture of accountability, collaboration, urgency, and genuine caring across the team.