Patient Services Coordinator IV
About The Position
The PSC IV Referral Coordinator plays a key role in supporting our Plastic Surgery team by ensuring seamless coordination of patient referrals, surgery scheduling, and prior authorizations. This position is responsible for managing complex workflows, obtaining insurance approvals, and collaborating closely with providers, patients, and external partners to deliver a smooth and timely surgical experience. Key responsibilities include coordinating and scheduling surgical procedures, securing and tracking prior authorizations, verifying insurance benefits, and maintaining accurate documentation. The ideal candidate is highly organized, detail-oriented, and experienced in navigating insurance requirements, with a strong commitment to exceptional patient care and team collaboration. This role is perfect for someone who thrives in a fast-paced environment and is passionate about helping patients move confidently through their surgical journey. ABOUT US We are ushering in a new era of healthcare where achieving good health is just the beginning. At UVA Community Health, part of the world-class UVA Health academic health system, we are committed to caring for the whole person by building meaningful connections with our patients in the local setting of UVA Health’s community hospitals, outpatient locations, and provider offices. By combining our team’s talent and expertise, the breadth of capabilities across the entire UVA Health system, and our dedication to community wellness, we are bringing expert care close to home. As a member of the UVA Community Health team, individuals contribute to patient care decisions, support advanced medical technologies, and experience the satisfaction of making a difference in people’s lives every day.
Requirements
- High School Diploma or GED required.
- 3 years of experience in medical office setting required. Other related experience may be considered in lieu of medical office experience.
- Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments.
- Understanding of CPT and ICD9- CM coding processes.
- Excellent verbal communication skills.
- Must be able to work with changing priorities.
- Excellent organizational, problem solving and critical thinking skills.
- Must be able to interact with individuals of all cultures and levels of authority.
- Ability to maintain confidentiality.
- Must be able to function as part of a team.
- Must possess initiative.
- Basic medical terminology required, knowledge can be obtained through formal classes or work experience.
- Detailed knowledge of multiple payors billing requirements.
- Familiarity of coding requirements for practice specialty.
- Constant standing, frequently walking, and bending/stooping.
- Proficient communicative, auditory, and visual skills.
- Attention to detail and ability to write legibly.
- Ability to lift/push/pull 100 lbs. For any weight over 35 lbs., use Safe Handling Equipment.
Nice To Haves
- Proficient in the use of all computer software utilized in the practice.
Responsibilities
- Coordinating and scheduling surgical procedures
- Securing and tracking prior authorizations
- Verifying insurance benefits
- Maintaining accurate documentation
- Processing referrals
- Performing Dimensions super-user functions such as practice support with EPIC or working the miscellaneous work queues.
Benefits
- Shift differentials
- Clinical ladders
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
